Cisco Cisco Unified Intelligent Contact Management Software Technical References

HomeEnabled

Valid options are:

Y = Allow dialing to home numbers. 
N = Do not allow dialing to home numbers.

char(1)

NOT NULL

WorkEnabled

Valid options are:

Y = Allow dialing to work numbers. 
N = Do not allow dialing to work numbers.

char(1)

NOT NULL

Description

A description of the campaign.

varchar(255)

NULL

BusyRetryEnabled

Valid options are:

Y = A busy number should be retried.
N = The next number in the list should be tried.

char(1)

NOT NULL

MaxBusyAttempts

The maximum number of times to retry a busy number 
before trying the next number in the list.

smallint

NOT NULL

AnswerDetectEnabled

Valid options are:

Y = Answering machine detection is enabled. 
N= Answering machine detection is disabled.

char(1)

NOT NULL

CallbackTimeLimit

Maximum amount of time, in minutes, after a scheduled 
callback before giving up the callback attempt.

smallint

NOT NULL

TalkTimeAverage

The average length of time, in seconds, of a conversation 
between an agent and a customer.  This value that will be 
adjusted by the Dialer while the campaign is executing.

smallint

NOT NULL

MinimumCallDuration

The number of seconds that a customer conversation must 
last before a call is considered complete. If the minimum 
call duration is not reached, the call will be classified as 
busy and retried.

smallint

NOT NULL

ExhaustedCallsEnabled

Valid options are:

Y = Allow resetting the records that have reached the 
maximum number of attempts. 
N = Do not allow the resetting of these records.

char(1)

NOT NULL

OptimizeAgentAvailable

Valid options are:

Y = Customers should be called for agents in Wrap-up 
mode. 
N = Customers should not be called for agents in Wrap-up 
mode. .

char(1)

NOT NULL

EdgeDetectEnabled

Valid options are:

Y = Voice detection should be done at the beginning of the 
initial greeting sound. 
N = Enables a faster but less accurate voice/answering 
machine detection.

char(1)

NOT NULL