Cisco Headend System Release 2.7 Installation Guide
Stop System Components
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5 Follow these instructions to kill active sessions.
a Type killActiveSessions and then press Enter. The system removes all active
sessions from the database.
b Type showActiveSessions again and then press Enter.
c Did a message appear indicating that there are active sessions?
c Did a message appear indicating that there are active sessions?
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If yes, call Cisco Services.
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If no, go to step 6.
6 Type dncsKill and then press Enter. The system terminates the dncsInitd process
if it is still running.
7 Wait a few moments and then type ps -ef | grep dncsInitd and then press
Enter. The system reports whether the dncsInitd process is still running.
8 Is the dncsInitd process still running?
If yes, repeat steps 6 through 8.
If no, go to step 9.
9 Type clearDbSessions and press Enter.