Cisco Cisco NAC Appliance 4.7 Troubleshooting Guide
P r o b l e m V e r i f i c a t i o n
P lease verify the version of O S D F currently installed on your NAC M anager w hether
you’ re ex periencing any of the above symptoms or not. V erification can be done through
a standard w eb brow ser and is not business impacting.
V erification steps:
1. L og into NAC M anager interface via standard w eb brow ser
2 . Navigate to D e v i c e M a na g e m e nt > C l e a n A c c e s s > U p d a t e s > S u m m a r y
3 . Compare your screen to the screen below . I f O S D etection fingerprint: 7 is displayed,
your system req uires repair. T he remediation steps req uired I S business impacting. Cisco
recommends a scheduled maintenance w indow before proceeding.
4. I f your current O S D F update lists any version other than 7 your NAC solution is not
impacted. No further action is req uired.
R e s o l u t i o n
AT T E NT I O N: T his resolution involves restarting your NAC system and should only be
attempted during a scheduled maintenance w indow . T he ex pected resolution time is
roughly 2 0 minutes for NAC M anager and NAC S erver pair. F or each additional NAC
S erver pair add 5 minutes. P lease do not begin any part of the follow ing resolution
procedure until you have appropriately planned for the ex pected dow n time.
CCO login w ill be req uired to access the dow nload. P lease have all of your service
contract information on hand to begin. Y ou can find additional information on S ervice
Contracts in the footnote section of this document. I f at any time you have difficulty w ith
this procedure please open a service req uest w ith Cisco T echnical Assistance center:
http: //tools.cisco.com/S erviceR eq uestT ool/create/launch.do