Cisco Cisco NAC Appliance 4.1.2 Troubleshooting Guide
that support organiz ation for guidance and assistance with the appropriate
course of action in regards to this adv isory .
T he effectiv eness of any work around or fix is dependent on specific
T he effectiv eness of any work around or fix is dependent on specific
customer situations, such as product mix , network topology , traffic
behav ior, and organiz ational mission. D ue to the v ariety of affected
products and releases, customers should consult with their serv ice
prov ider or support organiz ation to ensure any applied work around or fix is
the most appropriate for use in the intended network before it is deploy ed.
Customers without Service Contracts
Customers who purchase direct from Cisco but do not hold a Cisco serv ice
contract, and customers who purchase through third-party v endors but are
unsuccessful in obtaining fix ed software through their point of sale should
acq uire upgrades by contacting the Cisco T echnical A ssistance Center
( T A C) . T A C contacts are as follows.
+ 1 8 0 0 5 5 3 2 4 4 7 ( toll free from within N orth A merica)
+ 1 8 0 0 5 5 3 2 4 4 7 ( toll free from within N orth A merica)
+ 1 4 0 8 5 2 6 7 2 0 9 ( toll call from any where in the world)
e-mail: tac@ cisco.com
Customers should hav e their product serial number av ailable and be
prepared to giv e the U R L of this notice as ev idence of entitlement to a free
upgrade. F ree upgrades for non-contract customers must be req uested
through the T A C.
R efer to
R efer to
http: / / www.cisco.com/ en/ U S / support/ tsd_ cisco_ worldwide_ contacts.html
for additional T A C contact information, including localiz ed telephone
numbers, and instructions and e-mail addresses for use in v arious
languages.