Cisco Cisco Computer Telephony Integration Option 9.0 Troubleshooting Guide
Chapter 1 Problems and Symptoms
Silent Monitor Problems (IPCC Only)
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CTI OS Troubleshooting Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.1(1)
Silent Monitor: Developer Information
Note
This section pertains only to developers creating custom applications using Silent
Monitor. The out-of-the-box CTI Toolkit IPCC Supervisor Desktop and CTI
Toolkit Agent Desktop install applications perform all required configuration
automatically.
Monitor. The out-of-the-box CTI Toolkit IPCC Supervisor Desktop and CTI
Toolkit Agent Desktop install applications perform all required configuration
automatically.
For supervisor desktops using silent monitor, you need to install the following
files:
files:
•
ccnsmt.dll - this file is the COM dll that transmits monitored audio via the
sound card. It must be registered. (e.g. regsvr32 ccnsmt.dll)
sound card. It must be registered. (e.g. regsvr32 ccnsmt.dll)
•
libg723.dll - this file is a dependency of ccnsmt.dll. ccnsmt will fail to
register without it
register without it
•
traceserver.dll - this is the tracing mechanism for ccnsmt.dll
For agent desktops using silent monitor you need to run the WinPcap install
executable:
executable:
•
WinPcap_3_0_nogui.exe
The CTIOS silent monitor feature requires that you modify a WinPcap registry
setting after installing (or reinstalling) WinPcap. In the Windows registry go to
the following registry key:
setting after installing (or reinstalling) WinPcap. In the Windows registry go to
the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\NPF
Change the value of the Start setting under this key from 0x00000003 to
0x00000002. Reboot the PC.
0x00000002. Reboot the PC.