Cisco Cisco Computer Telephony Integration Option 8.5 Troubleshooting Guide
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CTI OS Troubleshooting Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.1(1)
Appendix B Obtaining Logs for Support
Taking CTI Toolkit Logs
Warning
The default value for the trace masks is 0x20003. Changing this value can have
a serious impact on server performance. It should only be modified by
experienced field personnel or at the request of Cisco support personnel.
a serious impact on server performance. It should only be modified by
experienced field personnel or at the request of Cisco support personnel.
Taking CTI Toolkit Logs
The trace log name and location for client processes can be found under the
following registry keys:
following registry keys:
HKEY_LOCAL_MACHINE\Software\Cisco Systems\CTIOS \
Logging\TraceFileName
The default filename is CTIOSClientLog. Logfiles are created using the
convention <TraceFileName>.<username>.mmdd.hhmmss.log. The files will be
created in the current directory of the executing program, such as the directory
into which the AgentDesktop is installed. You can provide a fully qualified path
for the TraceFileName if you wish to store the files in a different location. For
example, setting the value to "C:\Temp\CTIOSClientLog" would put the logfiles
in the directory "C:\Temp" using the naming convention CTI
OSClientLog.<username>.mmdd.hhmmss.log. Client trace files are simple
ASCII text and can be opened with a conventional text editor such as Notepad.
convention <TraceFileName>.<username>.mmdd.hhmmss.log. The files will be
created in the current directory of the executing program, such as the directory
into which the AgentDesktop is installed. You can provide a fully qualified path
for the TraceFileName if you wish to store the files in a different location. For
example, setting the value to "C:\Temp\CTIOSClientLog" would put the logfiles
in the directory "C:\Temp" using the naming convention CTI
OSClientLog.<username>.mmdd.hhmmss.log. Client trace files are simple
ASCII text and can be opened with a conventional text editor such as Notepad.
How to Set Trace Levels
Trace levels for client processes, such as the AgentDesktop phone, can be found
in the registry under:
in the registry under:
HKEY_LOCAL_MACHINE\Software\Cisco Systems\CTIOS\Logging\
TraceMask
Warning
The default value for the trace masks is 0x40000307. Changing this value can
have a serious impact on client performance. It should only be modified by
experienced field personnel or at the request of Cisco support personnel.
have a serious impact on client performance. It should only be modified by
experienced field personnel or at the request of Cisco support personnel.