Cisco Cisco Unified Customer Voice Portal 11.0(1) Installation Guide

T

ROUBLESHOOTING

 

 

C

ISCO 

CVP

 

V

OICE

XML

 

3.0

 

 

 

 

 

 

Copyright 2001 - 2005 Audium Corporation.  All Rights Reserved. 1/14/05

 

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This section describes issues that may arise during installation and possible causes and their 
resolutions. 

Issue 

Cause and Resolution 

CVP VoiceXML 
Studio shows an error 
on startup beginning 
with “Error accessing 
license files…” 

Make sure the CVP VoiceXML Studio-specific license files are 
placed in the folder: 

INSTALLATION_PATH\Studio\eclipse\plugins\ 
com.audium.studio.license_3.4.0\license 

CVP VoiceXML 
Studio starts up with an 
error starting with “The 
license file does not 
permit use of this 
version of the 
software…” 

Each Cisco CVP VoiceXML product requires a separate license 
file that will not function in other products. Most likely the Server 
license files were placed in Studio. Make sure the CVP 
VoiceXML Studio-specific license files are used instead.  

Issue 

Cause and Resolution 

Make sure CVP VoiceXML Server-specific license files are 
placed in the folder: 

INSTALLATION_PATH\Server\license  

CVP VoiceXML 
Server shows an error 
on startup containing 
“Error accessing 
license files…” 

If the license files were distributed by email and were not 
compressed (i.e. as a ZIP file), the files are likely corrupt. Get a 
new license file and make sure that the sender compresses the files 
to avoid corruption. 

When starting the 
application server, the 
console displays no 
information on CVP 
VoiceXML Server at 
all. 

This is most likely caused by not having the CVP VoiceXML 
Server web application archive file, 

CVP.war

, in the correct 

directory. This could have been due to not installing CVP 
VoiceXML Server or choosing the wrong directory in the CVP 
VoiceXML installer for the application server’s web application 
archive directory.