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Cisco Cisco Unified Workforce Optimization Quality Management 2.6(1) Design Guide

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Cisco Workforce Optimization System 
Configuration Guide  
 
Release 1.4 
 
Workforce Management 8.3.4 
Quality Management 8.0 
 
 
May 2010 
 
 
 
Corporate Headquarters 
Cisco Systems, Inc. 
170 West Tasman Drive 
San Jose, CA 95134-1706 
USA 
http://www.cisco.com 
Tel:  408 526-4000 
 
800 553-NETS (64387) 
Fax:  408 526-4100