Cisco Cisco Administrative Workstation Technical References
2. ACD Configuration
Some configuration settings on the Aura Contact Center ACD must be
changed to ensure proper operation with Unified ICM. For example, the
NCCM server scripts must be modified to notify Unified ICM of call state
transitions.
changed to ensure proper operation with Unified ICM. For example, the
NCCM server scripts must be modified to notify Unified ICM of call state
transitions.
This section describes the ACD configuration adjustments necessary for
the Aura Contact Center to work with Unified ICM. It also provides
guidelines that will help you maintain your Aura Contact Center and
Unified ICM configurations.
the Aura Contact Center to work with Unified ICM. It also provides
guidelines that will help you maintain your Aura Contact Center and
Unified ICM configurations.