Cisco Cisco Administrative Workstation Technical References

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

For each R

created above, create a single peripheral target PT

with

the DNIS set to D. The network trunk group can be set to any valid
trunk group for the peripheral. Each PT

should target its

corresponding R

. Note that the same peripheral targets are used for all

routing clients.



For each of the PT

created above, create one label L

for each routing

client R that will target calls to this translation route.

4.4.2.

113B

Aura Contact Center Post-Routed Translation Routes

Every translation-routed call goes through a post-route at the destination
peripheral (to get the label associated with the translation route DNIS). A
post-routed translation route goes through two post routes: one at the
source peripheral and one at the destination peripheral. If the source and
destination peripherals are the same Aura Contact Center ACD, the Aura
Contact Center PG handles the second post route directly without
involving the ACD.

To make this happen, create one label associated with the Aura Contact
Center PG routing client for each of the PT

defined above of the form

TPF

FPT

^XXXX

Where

XXXX

is the DNIS stored in PT

. When the PG receives such a

label as a response to a post route request, it issues a second post route
request using DNIS

XXXX

, gets back a new label, and returns the

response_type and response_value specified by that label to the

GET

RESPONSE

command that initiated the original post route request.

Note that in the case being discussed, the translation route T is associated with

the Symposium ACD that is both the source and destination of the translation
route.