Samsung UD46C User Manual

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87
Troubleshooting Guide
 
-
This program may malfunction 
sometimes due to a communication 
problem between the PC and display 
or electromagnetic waves emitted from 
nearby electronic devices.
Issue
Solution
The display you want to control does not 
appear on the system information chart.
Check the connection of the RS232C cable (check that the cable is properly connected to appropriate serial port).
Check that another display with a duplicate ID is not connected. Connecting displays with a duplicate ID can cause 
the displays not to be shown due to data collision.
Check that the display ID is within the range of 0 and 99. (Change the ID using the Display menu.)
 
― For a display that supports the ID in a range of 0 to 99, the ID should be set between 0 and 99.
The display you want to control does not 
appear on the other Control Info Grids.
Check that the display is powered on. (See the power status in the system information chart.)
Ensure you select the input source the display is connected to.
The following message appears 
repeatedly.
Check that the display you want to control is selected.
Displays power on or off at different 
time from one another even though 
On 
Time
 or 
Off Time
 is set.
Adjust the time on the PC to synchronize the time between the connected displays.
The remote control does not work.
The remote control may not work if the RS-232C cable is removed or the program is closed abnormally while the 
Remote 
Control
 function is 
Disable
. To resolve this, run the program again and set 
Remote Control
 to 
Enable
.