Samsung FSR-14 User Manual
English - 49
TROUBLESHOO
TING
Samsung Smart Home
PROBLEM
SOLUTION
Could not find
“Samsung Smart
Home” on the app
market.
• The Samsung Smart Home app is available on smartphones that run
Android 4.0 (ICS) or higher, or iOS 7.0 or higher.
The Samsung
Smart Home app
fails to operate.
• The Samsung Smart Home app is available on applicable models only.
• The old Samsung Smart Refrigerator app cannot connect with Samsung
• The old Samsung Smart Refrigerator app cannot connect with Samsung
Smart Home models.
The Samsung
Smart Home app is
installed but is not
connected to my
refrigerator.
• You must log into your Samsung account to use the app.
• Make sure that your router is operating normally.
• Make sure that the Smart Home Dongle is inserted properly.
• If the Wi-Fi icon on the refrigerator’s display is off, this indicates that
• Make sure that your router is operating normally.
• Make sure that the Smart Home Dongle is inserted properly.
• If the Wi-Fi icon on the refrigerator’s display is off, this indicates that
no network connection has been established yet. In this case, use the
Samsung Smart Home app to connect and register your refrigerator to the
access point (AP) of your house.
Could not log into
the app.
• You must log into your Samsung account to use the app.
• If you don’t have a Samsung account, follow the app’s onscreen
• If you don’t have a Samsung account, follow the app’s onscreen
instructions to create one.
An error message
appears when I
try to register my
refrigerator.
• Easy Connection may fail due to the distance from your access point
(AP) or electrical interference from the surrounding environment. Wait a
moment and try again.
The Samsung
Smart Home app
is successfully
connected to my
refrigerator but
does not run.
• Exit and restart the Samsung Smart Home app, or disconnect and
reconnect the router.
• Remove the Smart Home Dongle, and reconnect it properly.
Then, try again.
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2016. 8. 1. �� 10:51