Samsung FSR-14 User Manual

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English - 49
TROUBLESHOO
TING
Samsung Smart Home
PROBLEM
SOLUTION
Could not find 
“Samsung Smart 
Home” on the app 
market.
•  The Samsung Smart Home app is available on smartphones that run 
Android 4.0 (ICS) or higher, or iOS 7.0 or higher.
The Samsung 
Smart Home app 
fails to operate.
•  The Samsung Smart Home app is available on applicable models only.
•  The old Samsung Smart Refrigerator app cannot connect with Samsung 
Smart Home models.
The Samsung 
Smart Home app is 
installed but is not 
connected to my 
refrigerator.
•  You must log into your Samsung account to use the app.
•  Make sure that your router is operating normally.
•  Make sure that the Smart Home Dongle is inserted properly.
•  If the Wi-Fi icon on the refrigerator’s display is off, this indicates that 
no network connection has been established yet. In this case, use the 
Samsung Smart Home app to connect and register your refrigerator to the 
access point (AP) of your house.
Could not log into 
the app.
•  You must log into your Samsung account to use the app.
•  If you don’t have a Samsung account, follow the app’s onscreen 
instructions to create one.
An error message
appears when I 
try to register my 
refrigerator.
•  Easy Connection may fail due to the distance from your access point 
(AP) or electrical interference from the surrounding environment. Wait a 
moment and try again.
The Samsung 
Smart Home app 
is successfully 
connected to my 
refrigerator but 
does not run.
•  Exit and restart the Samsung Smart Home app, or disconnect and 
reconnect the router.
•  Remove the Smart Home Dongle, and reconnect it properly.  
Then, try again.
DA68-02976R-00.indb   49
2016. 8. 1.   �� 10:51