Samsung WA13J5730SS/NQ User Manual

English  37

Tr

ouble

shoo

ting

Problem

Action

Vibrates excessively 
or makes noise.

•  Make sure the washing machine is set on a level floor. If the 

floor is not level, use the levelling feet to adjust the washing 
machine.

•  Make sure the washing machine is not contacting any other 

object.

•  Make sure the laundry load is balanced.
•  Make sure the laundry is spread evenly in the washing 

machine. Spread out the laundry evenly and start again.

•  Make sure the space around the washing machine is free of 

objects.

•  Humming is produced normally during operation.
•  Objects such as coins can cause noise. Remove these objects 

from the washing machine after washing is complete.

Stops.

•  Plug the power cord into a live electrical outlet.
•  Check the fuse or reset the circuit breaker.
•  Close the door, and press or tap Start/Pause to start the 

washing machine. For your safety, the washing machine will 
not spin unless the door is closed.

•  Before the washing machine starts to fill, it will make a series 

of clicking noises to check the door open and does a quick 
drain.

•  There may be a pause or soak period in the cycle. Wait briefly 

and the washing machine may start.

•  Make sure the inlet hose screens at the taps are not clogged. 

Periodically clean the screens.

•  This problem occurs temporarily due to low voltages, and will 

be solved when power recovers.

The Eco Tub Clean 
alarm does not turn 
off.

•  When the machine is diagnosed to be cleaned, the   indicator 

blinks for an hour. This recurs 6 consecutive times until you 
run the Eco Tub Clean cycle. This is normal, and not a system 
failure. To keep the tub clean, it is recommended to run the 
cycle once every 1-3 months.

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2016-01-19   �� 12:16:33