Samsung UN55MU6500F e-Manual

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Troubleshooting

If you have a problem with your TV, you can access various solutions while watching TV. If your problem is not 

addressed in the Troubleshooting section, contact the Samsung Call Center.

Getting Support

Get help directly from Samsung if you have a problem with your TV.

Getting support through Remote Management

     

Settings

   

Support

   

Remote Management

 

Try Now

After consenting to our service agreement, you can use 

Remote Management

 to access Remote Support and have 

a Samsung service technician diagnose your TV, correct problems, and update your TV's software remotely, via the 
web. You can also turn 

Remote Management

 on and off.

 

"

This function requires an Internet connection.

What is Remote Support?

Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely:

 

●

Diagnose your TV

 

●

Adjust the TV settings for you

 

●

Perform a factory reset on your TV

 

●

Install recommended firmware updates

How does Remote Support Work?

You can easily have a Samsung Tech service your TV remotely:

1. 

Call the Samsung Contact Center and ask for remote support.

2. 

Open the menu on your TV and go to the 

Support

 section.

3. 

Select 

Remote Management

, then read and agree to the service agreements. When the PIN screen appears, 

provide the PIN number to the agent.

4. 

The agent will then access your TV.