Samsung DVE60M9900V/AC User Manual
Troubleshooting
English 59
Samsung Smart Home
Symptom
Action
I could not find
“Samsung Smart
Home” in the app
market.
“Samsung Smart
Home” in the app
market.
• The Samsung Smart Home app is available for smartphones
that run Android 4.0 (ICS) or higher, or iOS 8.0 or higher.
The Samsung Smart
Home app fails to
operate.
Home app fails to
operate.
• The Samsung Smart Home app is available for applicable
models only.
• The old Samsung Smart Dryer app cannot connect with
Samsung Smart Home models.
The Samsung Smart
Home app is installed
but is not connected
to my dryer.
Home app is installed
but is not connected
to my dryer.
• You must log into your Samsung account to use the app.
• Use the Samsung Smart Home app to connect and register
• Use the Samsung Smart Home app to connect and register
the dryer with your home network access point (AP).
• Make sure that your router is operating normally.
Could not log into the
app.
app.
• You must log into your Samsung account to use the app.
• If you don’t have a Samsung account, follow the app’s
• If you don’t have a Samsung account, follow the app’s
onscreen instructions to create one.
An error message
appears when I try to
register my dryer.
appears when I try to
register my dryer.
• The connection may fail due to the distance from your access
point (AP) or electrical interference from the surrounding
environment. Wait a moment and try again.
environment. Wait a moment and try again.
The Samsung
Smart Home app
is successfully
connected to my
dryer but does not
run.
Smart Home app
is successfully
connected to my
dryer but does not
run.
• Exit and restart the Samsung Smart Home app or unplug
your router and then reconnect it.
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