Samsung Front Load Washer With Steam Wash User Manual

Troubleshooting

English  55 

Information codes

If the washer fails to operate, you may see an information code on the screen. Check the 
table below and try the suggestions.

Code

Action

1C

Check the water level sensor.
•  Power the washer off. Wait 2-3 minutes, power the washer 

on, and then try again.

•  Depending on the model, the drain system drains water 

automatically. The POWER and START/PAUSE buttons may be 
disabled during this process.

DC

The door is open.
•  Close the door and press START/PAUSE to resume operation.

DC1

Check the door switch.
•  Power the washer off. Wait 2-3 minutes, power the washer 

on, and then try again.

LC

Check for water leaks.
•  Power the washer off, and then check the drain system for 

any leaks. Once the leak issue is resolved, power the washer 
on.

•  Depending on the model, the drain system drains water 

automatically. The POWER and START/PAUSE buttons may be 
disabled during this process.

4C

Check the water supply line.
•  Check the connection to the water lines (including water taps).
•  Power the washer off. Wait 2-3 minutes, power the washer 

on, and then try again.

•  Depending on the model, the drain system drains water 

automatically. The POWER and START/PAUSE buttons may be 
disabled during this process.

4C2

Laundry needs protection because the water being supplied is 
too hot.
•  Make sure the cold and hot water taps are properly 

connected. 

•  Power the washer off. Wait 2-3 minutes, power the washer 

on, and then try again.

WF5500M-03773A-01_EN.indd   55

2017-01-10     11:46:23