Samsung SNC-B5368P User Manual

appendix

80_ appendix

PROBLEM

SOLUTION

I can’t access the camera from a 
web browser.

Check to make sure that the camera’s Network settings are appropriate.

Check to make sure that all network cables have been connected 
properly.

If connected using DHCP, verify that the camera is able to acquire 
dynamic IP addresses without any problem.

If connected using a DDNS URL, verify that the MAC address has been 
properly entered.

If the camera is connected to a router, verify that port forwarding is 
properly configured.

y
y

y

y

y

Viewer got disconnected during 
monitoring.

Connected Viewers become disconnected upon any change to camera or 
network configurations.

Check all network connections.

If the camera is connected over an xDSL network, it’ s possible for 
Viewer to disconnect under poor network conditions.

y

y
y

I cannot connect to the system 
using a tab browser of Internet 
Explorer 7.0.

When you try to connect to the system using a tab browser, the same 
cookie information is shared, resulting in errors when connected. 
Therefore, instead of using a tab browser, open a new browser window 
to connect to the system.

y

The camera connected to the 
network is not detected in the IP 
installer program.

Turn off the firewall settings on your PC and then search the camera 
again.

y

Images overlap.

Check whether two or more cameras are set to a single multicast address 
instead of different addresses. If a single address is used for multiple 
cameras, the images may overlap.

y

No image appears.

If the transmission method is set to multicast, check whether there is a 
router that supports multicast in the LAN the camera is connected to.

y