Acronis true image Manual
12 Copyright © Acronis, Inc., 2000-2009
* - an FTP-server must allow passive mode for file transfers. Data recovery directly from
FTP-server requires the archive to consist of files no more than 2GB in size. It is
recommended that you change the source computer firewall settings to open ports 20
and 21 for both TCP and UDP protocols and disable the Routing and Remote Access
Windows service.
** - Burned rewritable discs cannot be read in Linux without kernel patch.
FTP-server requires the archive to consist of files no more than 2GB in size. It is
recommended that you change the source computer firewall settings to open ports 20
and 21 for both TCP and UDP protocols and disable the Routing and Remote Access
Windows service.
** - Burned rewritable discs cannot be read in Linux without kernel patch.
1.5 License policy
Acronis True Image for Microsoft Small Business Server licensing is based on number of
servers on which Acronis True Image Agent and/or Acronis True Image for Microsoft
Small Business Server local version are to be installed. This means you need one license
for each server you are going to backup, whether you will control it on-site (with the local
program version) or remotely (using Acronis True Image Agent), or use both ways of
control. The number of Acronis True Image Management Console, Acronis Group Server
and Acronis Backup Server installations is not counted.
Acronis Universal Restore is an option to Acronis True Image for Microsoft Small Business
Server and has its own serial number.
servers on which Acronis True Image Agent and/or Acronis True Image for Microsoft
Small Business Server local version are to be installed. This means you need one license
for each server you are going to backup, whether you will control it on-site (with the local
program version) or remotely (using Acronis True Image Agent), or use both ways of
control. The number of Acronis True Image Management Console, Acronis Group Server
and Acronis Backup Server installations is not counted.
Acronis Universal Restore is an option to Acronis True Image for Microsoft Small Business
Server and has its own serial number.
1.6 Technical support
As part of a purchased annual Support charge you are entitled to Technical Support as
follows: to the extent that electronic services are available, you may electronically access
at no additional charge, Support services for the Software, which Acronis shall endeavor
to make available twenty four (24) hours a day, seven (7) days per week. Such electronic
services may include, but are not limited to: user forums; software-specific information;
hints and tips; bug fix retrieval via the internet; software maintenance and demonstration
code retrieval via a WAN-accessible FTP server; and access to a problem resolution
database via Acronis customer support system.
Support shall consist of supplying telephone or other electronic support to you in order to
help you locate and, on its own, correct problems with the Software and supplying
patches, updates and other changes that Acronis, at its sole discretion, makes or adds to
the Software and which Acronis makes generally available , without additional charge, to
other licensees of the Software that are enrolled in Support. Upon mutual agreement by
both parties, Acronis shall: (i) supply code corrections to you to correct Software
malfunctions in order to bring such Software into substantial conformity with the
published operating specifications for the most current version of the Software unless
your unauthorized modifications prohibit or hamper such corrections or cause the
malfunction; or (ii) supply code corrections to correct insubstantial problems at the next
general release of the Software.
More information about contacting Acronis Technical Support is available at the following
link:
follows: to the extent that electronic services are available, you may electronically access
at no additional charge, Support services for the Software, which Acronis shall endeavor
to make available twenty four (24) hours a day, seven (7) days per week. Such electronic
services may include, but are not limited to: user forums; software-specific information;
hints and tips; bug fix retrieval via the internet; software maintenance and demonstration
code retrieval via a WAN-accessible FTP server; and access to a problem resolution
database via Acronis customer support system.
Support shall consist of supplying telephone or other electronic support to you in order to
help you locate and, on its own, correct problems with the Software and supplying
patches, updates and other changes that Acronis, at its sole discretion, makes or adds to
the Software and which Acronis makes generally available , without additional charge, to
other licensees of the Software that are enrolled in Support. Upon mutual agreement by
both parties, Acronis shall: (i) supply code corrections to you to correct Software
malfunctions in order to bring such Software into substantial conformity with the
published operating specifications for the most current version of the Software unless
your unauthorized modifications prohibit or hamper such corrections or cause the
malfunction; or (ii) supply code corrections to correct insubstantial problems at the next
general release of the Software.
More information about contacting Acronis Technical Support is available at the following
link: