Acomdata m-2163-v1e User Manual

– 50 –

Obtaining Service

for Your AcomData Product

If you experience a problem with your Acomdata
product, please contact Technical Support at
techsupport@acomdata.com, or call (909) 348-0680.

A knowledgeable AcomData Technical Support Specialist
(TSS) will be able to help you solve most problems. If the
problem cannot be resolved by Tech Support, your TSS will
assist you in arranging for service. Please read the One Year
Limited Warranty for terms and conditions.

What you need in order to obtain warranty service:

1) A copy of the bill of sale from the purchase of your

AcomData product;

2) A Returned Merchandise Authorization (RMA) number

that is assigned to your product by your TSS. An RMA
can only be generated if the product has been registered
online at www.acomdata.com. If your AcomData product
is not registered at the time you need service, you must
register the product online or your Technical Support
Specialist can register it for you. Your TSS will then walk
you through the process to ensure you receive prompt
service.

Do not send a product in for service without first contacting
AcomData Technical Support and following the instructions
from your TSS. AcomData will not accept returned products
that have not been assigned an RMA number.