Alcatel-Lucent OmniAccess 3500 User Guide

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Chapter 
1. 
Introduction   
Chapter 1. Introduction 
The OmniAccess 3500 Nonstop Laptop Guardian (NLG) gateway is the server 
component of the OmniAccess 3500 NLG platform. The gateway terminates the secure 
tunnels initiated by the OmniAccess 3500 NLG cards, manages user credentials and 
security policies, and provides storage and file-transfer capabilities in support of third-
party remote-access and device-management applications. The gateway cooperates 
with the OmniAccess 3500 NLG card in ensuring that interface switchovers at the user 
endpoint of the secure tunnels do not disrupt any ongoing network application. 
In the OmniAccess 3500 NLG Release 1.2 (R1.2), every instance of the gateway 
integrates one instance of the OmniAccess 3500 NLG management system. 
Accordingly, each OmniAccess 3500 NLG R1.2 card depends exclusively on one gateway 
for access connectivity and on the corresponding management system instance for all 
OAM&P functions.  
This document provides all the information needed for installation and initial 
configuration of the gateway. The document includes the following sections: 
•  Safety Information: Precautions against the risk of fire, electric shock, and injury. 
•  Hardware Overview: Description of appliance, front and back panels, and 
interfaces. 
•  Installation: Rack mounting, power connections, and network connections. 
•  Initial Configuration: Software installation and configuration information. 
•  Troubleshooting: Problems that may occur while you are using the gateway, along 
with solutions. 
•  Specification and Compliance Data: Product dimensions, operating temperatures, 
electrical specifications, safety regulation compliance, EMC regulation compliance, 
and disclaimers. 
Contacting Technical Support 
Alcatel-Lucent technical support is committed to resolving our customer’s technical 
issues in a timely manner. Customers with inquiries should contact us at: 
Region  
Phone Number 
North America 
1-800-995-2696 
Latin America 
+1-877-919-9526 
Europe +33-388-55-69-29 
Asia Pacific 
+65-6240-8484 
Other International 
+1-818-878-4507 
 
Email: support@ind.alcatel.com 
Internet: Customers with Alcatel-Lucent service agreements may open cases 24 hours 
a day via Alcatel-Lucent’s support web page at: service.esd.alcatel-lucent.com. 
 
 
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