Alcatel-Lucent one touch 995 User Manual

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Before contacting the service centre, you are advised to follow the 
instructions below:

You are advised to fully charge ( 

• 

 ) the battery for optimal operation.

Avoid storing large amounts of data in your phone as this may affect its 

• 

performance.
Use User Data Format and the One Touch Upgrade tool to perform phone 

• 

formatting or software upgrading, (to reset User Data format, hold down 
Volume up key while simultaneously pressing the Power key). ALL User 
phone data: contacts, photos, messages and files, downloaded applications 
like APK games will be lost permanently. It is strongly advised to fully backup 
the phone data and profile via Android Manager before doing formatting and 
upgrading.

and carry out the following checks:

Check the battery contacts, remove and reinstall your battery, then turn 

• 

your phone on 
Check the battery power level, charge for at least 20 minutes

• 

If it still does not work, please use User Data Format to reset the phone

• 

Restart your phone by pressing and holding the 

• 

Power key

Remove the battery and re-insert it, then restart the phone

• 

Check that your keypad is locked when you are not using your phone, and 

• 

make sure Power key is not mis-contacted due to unlocking keypad.
Check the battery charge level

• 

Make sure you are using an Alcatel battery and the charger from the box

• 

Make sure your battery is inserted properly and clean the battery contact if 

• 

it’s dirty. It must be inserted before plugging in the charger
Make sure that your battery is not completely discharged; if the battery 

• 

power is empty for a long time, it may take around 20 minutes to display the 
battery charger indicator on the screen.
Make sure charging is carried out under normal conditions (0°C to +40°C)

• 

When abroad, check that the voltage input is compatible

• 

Try connecting in another location

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Verify the network coverage with your operator

• 

Check with your operator that your SIM card is valid

• 

Try selecting the available network(s) manually (see Page 67)

• 

Try connecting at a later time if the network is overloaded

• 

Check that the IMEI number (press *#06#) is the same as the one printed on 

• 

your warranty card or box.
Make sure that the internet access service of your SIM card is available.

• 

Check your phone's Internet connecting settings

• 

Make sure you are in a place with network coverage

• 

Try connecting at a later time or another location

• 

Make sure the SIM card has been correctly inserted (see Page 14)

• 

Make sure the chip on your SIM card is not damaged or scratched

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Make sure the service of your SIM card is available

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Make sure you have dialed a valid number and touch 

• 

 

For international calls, check the country and area codes

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Make sure your phone is connected to a network, and the network is not 

• 

overloaded or unavailable
Check your subscription status with your operator (credit, SIM card valid, 

• 

etc.)
Make sure you have not barred outgoing calls 

• 

Make sure that your phone is not in flight mode

•