Alcatel-Lucent ot-view User Manual
What to do in case of problems
30-UK
PIN CODE AND PIN2 CODE ARE REFUSED
Check that you have entered the correct code (a PIN code comprises 4 to 8 digits).
After three unsuccessful attempts, your SIM card will be locked.
TO UNLOCK PIN/PIN2 CODE: PUK1/PUK2 CODE
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If the SIM card is blocked, press the PUK icon then enter your PUK1 code (8 digits) given by
the dealer.
the dealer.
-
If access to protected functions is prevented, enter your unlocking PUK2 code (8
digits) that was given to you at the time of subscription.
digits) that was given to you at the time of subscription.
If the attempt is successful:
-
Enter the new PIN code, confirm and your telephone will be operational again.
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Enter the new PIN2 code and access to all the protected functions becomes possible.
If you fail to enter the unlocking code after 10 attempts, the card is definitively locked. Contact your
dealer in this case.
dealer in this case.