Alcatel-Lucent tribe 3000 User Manual
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48
My phone cannot charge properly
Make sure you are using an ALCATEL ONE TOUCH battery and the
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charger from the box
Clean the battery contact if it’s dirty
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Make sure your battery is inserted properly before plugging in the
•
charger
Make sure that your battery is not completely discharged; if the
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battery power is empty for a long time, it may take around 20 minutes
to display the battery charger indicator on the screen
Make sure charging is carried out under normal conditions (0°C to
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+40°C)
When abroad, check that the voltage input is compatible
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My phone cannot connect to a network or "No service" is
displayed
Try connecting in another location
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Verify the network coverage with your operator
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Check with your operator that your SIM card is valid
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Try selecting the available network(s) manually (see page 35)
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Try connecting at a later time if the network is overloaded
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My phone cannot connect to the Internet
Check that the IMEI number (press *#06# ) is the same as the one
•
printed on your warranty card or box
Make sure that the internet access service of your SIM card is
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available
Check your phone's Internet connecting settings
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Make sure you are in a place with network coverage
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Try connecting at a later time or another location
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Invalid SIM card
Make sure the SIM card has been correctly inserted (see page 13,14)
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Make sure the chip on your SIM card is not damaged or scratched
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Make sure the service of your SIM card is available
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Unable to make outgoing calls
Make sure you have dialed a valid number and press the
•
key
For international calls, check the country and area codes
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Make sure your phone is connected to a network, and the network is
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not overloaded or unavailable
Check your subscription status with your operator (credit, SIM card
•
valid, etc.)
Make sure you have not barred outgoing calls (see page 34)
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Make sure that your phone is not in flight mode
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Unable to receive incoming calls
Make sure your phone is switched on and connected to a network
•
(check for overloaded or unavailable network)
Check your subscription status with your operator (credit, SIM card
•
valid, etc.)
Make sure you have not forwarded incoming calls (see page 33)
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Make sure that you have not barred certain calls
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Make sure that your phone is not in flight mode
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The caller’s name/number does not appear when a call is
received
Check that you have subscribed to this service with your operator
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Your caller has concealed his/her name or number
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I cannot find my contacts
Make sure your SIM card is not broken
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Make sure your SIM card is inserted properly
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Import all contacts stored in SIM card to phone
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The sound quality of the calls is poor
You can adjust the volume during a call by pressing the
•
key
Check the network strength
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Make sure that the receiver, connector or speaker on your phone is
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clean
I am unable to use the features described in the manual
Check with your operator to make sure that your subscription
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includes this service
Make sure this feature does not require an ALCATEL ONE TOUCH
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accessory