3com 520 User Manual

Page of 96
 
Troubleshooting
 
1-39
 
Troubleshooting
 
WARNING:
 
 There are no user serviceable components 
 
inside the case of the unit.
 
CAUTION:
 
Read the section ‘Important Safety 
 
information’, at the start of this manual.
 
The OfficeConnect Remote is fully performance 
 
tested after assembly. Providing the unit has been 
 
correctly installed, and is used in accordance with the 
 
instructions contained in this manual, difficulties 
 
should not arise. If unit or system maintenance is 
 
required, then it must be carried out by a 
 
competent network engineer.
 
In the unlikely event that you experience problems 
 
with the unit, the following procedure will enable 
 
you to undertake basic troubleshooting before 
 
contacting your 3Com reseller.
 
Malfunction
 
Remedy
 
If you cannot 
 
connect your 
 
OfficeConnect 
 
Remote to the 
 
network or PC.
 
Verify that your computer is equipped with 
 
an available serial port and that the correct 
 
cables and connectors are being used. If in 
 
doubt contact the unit’s supplier.
 
The POWER LED 
 
does not light.
 
Confirm that:
 
a)
 
The switched outlet socket of the 
 
electrical mains system supply is turned 
 
on. The main lead is correctly plugged 
 
into the unit’s electrical mains system inlet 
 
socket. 
 
b)
 
The switched outlet socket is ‘live’ by 
 
plugging the unit into an alternate socket 
 
to see if it functions. 
Rc.bk : RC01.FRM  Page 39  Thursday, July 10, 1997  9:53 AM