3com drums version 4.3 User Manual
Appendix F. Obtaining Support for Your 3Com Products
Telephone Technical Support and Repair
To obtain telephone support as part of your warranty and other service benefits, you must first register your product
at:
at:
http://eSupport.3com.com/
When you contact 3Com for assistance, please have the following information ready:
•
Product model name, part number, and serial number
•
A list of system hardware and software, including revision level
•
Diagnostic error messages
•
Details about recent configuration changes, if applicable
To send a product directly to 3Com for repair, you must first obtain a return materials authorization number (RMA).
Products sent to 3Com without authorization numbers clearly marked on the outside of the package will be returned
to the sender unopened, at the sender’s expense. If your product is registered and under warranty, you can obtain an
RMA number online at http://eSupport.3com.com/. First-time users must apply for a user name and password.
Products sent to 3Com without authorization numbers clearly marked on the outside of the package will be returned
to the sender unopened, at the sender’s expense. If your product is registered and under warranty, you can obtain an
RMA number online at http://eSupport.3com.com/. First-time users must apply for a user name and password.
Telephone numbers are correct at the time of publication. Find a current directory of 3Com resources by region at:
http://csoweb4.3com.com/contactus/
Asia, Pacific Rim - Telephone Technical Support and Repair
Country
Telephone Number
Country
Telephone Number
Australia
1 800 678 515
Pakistan
+61 2 9937 5083
Hong Kong
800 933 486
Philippines
1235 61 266 2602 or 1800 1
888 9469
888 9469
India
+61 2 9424 5179 or 000800
650 1111
650 1111
P.R. of China
800 810 3033
Indonesia
001 803 61009
Singapore
800 6161 463
Japan
00531 616 439 or 03 5977
7991
7991
S. Korea
080 333 3308
Malaysia
1800 801 777
Taiwan
00801 611 261
New Zealand
0800 446 398
Thailand
001 800 611 2000
You can also obtain support in this region at this e-mail address:
<
apr_technical_support@3com.com
>
Or request a return material authorization number (RMA) by FAX using this number: +61 2 9937 5048
Europe, Middle East, and Africa - Telephone Technical Support and Repair
From anywhere in these regions, call: +44 (0)1442 435529 From the following countries, call the appropriate
number:
number:
Country
Telephone Number
Country
Telephone Number
Austria
01 7956 7124
Luxembourg
342 0808128
Belgium
070 700 770
Netherlands
0900 777 7737
Denmark
7010 7289
Norway
815 33 047
Finland
01080 2783
Poland
00800 441 1357
France
0825 809 622
Portugal
707 200 123
Germany
01805 404 747
South Africa
0800 995 014
Hungary
06800 12813
Spain
9 021 60455
Ireland
01407 3387
Sweden
07711 14453
Israel
1800 945 3794
Switzerland
08488 50112
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