Avira antivir isa server User Manual
Service
Avira GmbH
AntiVir ISA Server
37
6
Service
6.1
Support
Support Service
contains all the necessary information on our
extensive support service.
The expertise and experience of our developers is available to you. The experts
from Avira answer your questions and help you with difficult technical problems.
from Avira answer your questions and help you with difficult technical problems.
During the first 30 days after you have purchased a license, you can use our
AntiVir Installation Support by phone, email or by online form.
AntiVir Installation Support by phone, email or by online form.
In addition we recommend that you also purchase our AntiVir Classic Support,
with which you can contact and obtain advice from our experts during business
hours when technical problems are encountered. The annual fee for this service,
which includes eliminating viruses and hoax support, is 20 % of the list price of
your purchased AntiVir program.
with which you can contact and obtain advice from our experts during business
hours when technical problems are encountered. The annual fee for this service,
which includes eliminating viruses and hoax support, is 20 % of the list price of
your purchased AntiVir program.
Another optional service is the AntiVir Premium Support, which in addition to
the scope of the AntiVir Classic Support enables you to contact expert partners at
any time - even after business hours in the event of an emergency. When virus
alerts occur, you will receive an SMS on your cellphone.
the scope of the AntiVir Classic Support enables you to contact expert partners at
any time - even after business hours in the event of an emergency. When virus
alerts occur, you will receive an SMS on your cellphone.
Forum
Your questions may already have been answered for another user and posted on
the forum.
the forum.
Email Support
Support via email can be obtained at
We cannot provide support for problems which do not directly concern AntiVir ISA
Server.
Server.