Avira antivir security management center-smc User Manual
Troubleshooting
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Avira Security Management Center
Avira GmbH
8
Troubleshooting
Please make sure you keep all SMC components and Avira products up to date, in order
to ensure effective communication between them over the Security Environment.
to ensure effective communication between them over the Security Environment.
8.1
Prerequisites for communication between
SMC Agents and SMC Server
SMC Agents and SMC Server
3
If there is a firewall installed on a client computer, the following ports (TCP)
have to be open: 7000, 7001, 7010, 7020, 7021, 7030. Furthermore, ICMP
requests and ping must be allowed.
have to be open: 7000, 7001, 7010, 7020, 7021, 7030. Furthermore, ICMP
requests and ping must be allowed.
3
The Guest account must be deactivated.
3
The Simple file sharing should be deactivated: in Windows Explorer, Tools/
Folder Options/ View/ Use simple file sharing (recommended).
Folder Options/ View/ Use simple file sharing (recommended).
3
The SMC Server must have access to the client’s hidden drive C$ (\\<client’s IP
address>\c$\).
address>\c$\).
3
To ease the installation of SMC Agents over the network, you should use an
administrative user account, common to all computers.
administrative user account, common to all computers.
8.2
Backup SMC Server Files
To keep a backup for SMC Server, right-click the Avira SMC Frontend node and
select Backup server files.
select Backup server files.
An explorer window will allow you to navigate on your server and to select a
name and a location for the backup archive, as .zip file.
name and a location for the backup archive, as .zip file.
A message appears at the end of the backup process, telling you how to use
the archive if necessary:
the archive if necessary: