Avira antivir premium 10 User Manual
54
10 Info and Service
This chapter contains information on how to contact us.
see Chapter Contact address
see Chapter Technical support
see Chapter Suspicious files
see Chapter Report false positives
see Chapter Your feedback for more security
10.1
Contact address
If you have any questions or requests concerning the AntiVir product range, we will be
pleased to help you. For our contact addresses, please refer to the Control Center under
Help :: About Avira AntiVir Premium.
10.2
Technical support
Avira support provides reliable assistance in answering your questions or solving a
technical problem.
All necessary information on our comprehensive support service can be obtained from
All necessary information on our comprehensive support service can be obtained from
our website:
http://www.avira.com/premium-support
So that we can provide you with fast, reliable help, you should have the following
http://www.avira.com/premium-support
So that we can provide you with fast, reliable help, you should have the following
information ready:
–
License information. You can find the program interface under the menu item
Help :: About Avira AntiVir Premium :: License information
–
Version information. You can find the program interface under the menu item
Help :: About Avira AntiVir Premium:: Version information.
–
Operating system version and any Service Packs installed.
–
Installed software packages, e.g. anti-virus software of other vendors.
–
Exact messages of the program or of the report file.
10.3
Suspicious file
Viruses that may not yet be detected or removed by our products or suspect files can be
sent to us. We provide you with several ways of doing this.