Avira antivir webgate suite User Manual
Service
Avira GmbH
Avira AntiVir WebGate
44
7
Service
7.1
Support
Support Service
Our Webpage
contains all the necessary information on our
extensive support service.
The competence and experience of our developers is at your disposal. The experts
from Avira answer your questions and help you with difficult technical problems.
from Avira answer your questions and help you with difficult technical problems.
During the first 30 days after you have purchased a license, you can use our
AntiVir Installation Support by phone, email or by online form.
AntiVir Installation Support by phone, email or by online form.
In addition we recommend that you optionally purchase our AntiVir Classic
Support, with which you can contact and obtain advice from our experts during
the business hours, when encountering technical problems. The annual fee for this
service, which includes eliminating viruses and hoax support, is 20 % of the list
price of your purchased AntiVir program.
Support, with which you can contact and obtain advice from our experts during
the business hours, when encountering technical problems. The annual fee for this
service, which includes eliminating viruses and hoax support, is 20 % of the list
price of your purchased AntiVir program.
Another optional service is the AntiVir Premium Support which offers you,
additionally to the scope of the AntiVir Classic Supports, the possibility to reach
competent partners at any time - even after business hours, in case of emergency.
When virus alerts occur, you will receive an SMS on your mobile phone.
additionally to the scope of the AntiVir Classic Supports, the possibility to reach
competent partners at any time - even after business hours, in case of emergency.
When virus alerts occur, you will receive an SMS on your mobile phone.
Forum
Your questions may already have been answered for another user and posted on
the forum.
the forum.
Email Support
Support via email can be obtained at
7.2
Online Shop
Would you want to buy our products per mouse-click?
You can visit Avira Online Shop at
and buy, upgrade or
extend AntiVir licenses fast and safely. The Online Shop guides you step-by-step
through the orders menu. A multi language Customer Care Center explains to
you the ordering process, the payment transaction and the delivery. Resellers can
order by invoice and use a reseller panel.
through the orders menu. A multi language Customer Care Center explains to
you the ordering process, the payment transaction and the delivery. Resellers can
order by invoice and use a reseller panel.