HP docking station d2d User Manual
A Troubleshooting
The Replication Manager provides error messages for all errors. The user can continue with other
operations as normal, unless the error prohibits the normal operations of the software.
In the case of critical errors such as a database connection failure or an inability to contact the
server, an error page appears and provides a description of the error and the option to save the
error log on the client system. The user is able to login to the application after the issue is solved.
operations as normal, unless the error prohibits the normal operations of the software.
In the case of critical errors such as a database connection failure or an inability to contact the
server, an error page appears and provides a description of the error and the option to save the
error log on the client system. The user is able to login to the application after the issue is solved.
To save the error log, click the Save Error Log button.
NOTE:
All errors are saved to the log file on the server. The log file is located at
log\RMS_ServiceLog.log. Contact HP Support for help.
Table 1 Common issues
Solution
Possible Cause
Symptom
Click the Force Login box on the login page.
This will terminate the previous session.
This will terminate the previous session.
•
The user already logged in and is trying to
login from a second browser window.
login from a second browser window.
•
The user has closed the browser window
abruptly while accessing the application and
is trying to login from a new browser.
abruptly while accessing the application and
is trying to login from a new browser.
•
The user clicked on the browser refresh
button.
button.
Unable to login
•
Use the IPv4 address of the host to access
Replication Manager.
Replication Manager.
•
Resolve the host name to an IPv4 address
instead of an IPv6 address.
instead of an IPv6 address.
The host name is being resolved to an IPv6
address instead of an IPv4 address.
address instead of an IPv4 address.
Unable to login,
flash player
exception, and
application does
not respond
flash player
exception, and
application does
not respond
1.
Check the status of the server.
2.
If the server status is Good, check the
connection to the server.
connection to the server.
The server status is not Good or the server is
disconnected.
disconnected.
Server not
available—Replication
Manager cannot
connect to a server
that has already
been added to the
system.
available—Replication
Manager cannot
connect to a server
that has already
been added to the
system.
•
Add the device with valid IP address.
•
Check the network connectivity and ensure
the device is running.
the device is running.
•
Add a valid D2D device.
•
Check the history log to find which device
failed to add, ensure device connectivity,
then add the device again.
failed to add, ensure device connectivity,
then add the device again.
•
Invalid IP Address.
•
The specified IP address is not reachable,
either due to network problems or because
the D2D device is not running.
either due to network problems or because
the D2D device is not running.
•
The specified IP address is not for a D2D
device.
device.
•
Could not add some of the devices.
Device addition
failure
failure
86
Troubleshooting