HP deskjet 656c User Manual
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before placing a call
Before placing a call for help, try these
other free support options:
other free support options:
• quick help
• quick start setup poster
• HP e-support
• quick start setup poster
• HP e-support
If you cannot solve the problem using
these resources, call an HP service
technician while you are in front of your
computer and printer. For faster service,
please be prepared to provide
information about the steps you have
taken to solve the problem.
these resources, call an HP service
technician while you are in front of your
computer and printer. For faster service,
please be prepared to provide
information about the steps you have
taken to solve the problem.
HP needs the following information to
assist you:
assist you:
• The printer's model number (the label
is on the front of the printer).
• The printer's serial number (the label
is on the bottom of the printer).
• The computer’s operating system.
• The version of the printer driver (also
• The version of the printer driver (also
referred to as the printer software).
• Messages displayed at the time the
situation occurred.
• Answers to these questions:
Has this situation happened before?
Can you re-create it?
When did this happen?
Did you add any new hardware or
software around the time this situation
began?
Can you re-create it?
When did this happen?
Did you add any new hardware or
software around the time this situation
began?
support phone numbers
If you need help solving a problem,
contact HP support using one of the
phone numbers in the table below. If the
phone number for your region is not
listed, please refer to HP's Website:
http://www.hp.com/cpso-support/guide/
psd/expectations.html.
contact HP support using one of the
phone numbers in the table below. If the
phone number for your region is not
listed, please refer to HP's Website:
http://www.hp.com/cpso-support/guide/
psd/expectations.html.
for this region...
use this phone
number...
number...
Africa/Middle East
41 22 780 71 11
Argentina (Buenos
Aires)
Aires)
11 4778 8380
Argentina (Outside
Buenos Aires)
Buenos Aires)
0810 555 5520
Australia
03 8877 8000
Austria
0660 6386
Belgium (Dutch)
02 626 8806
Belgium (French)
02 626 8807
Brazil, inside
Greater Sao Paulo
Greater Sao Paulo
11 3747 7799
11 4197 4998
11 4197 4998
Brazil, outside
Greater Sao Paulo
Greater Sao Paulo
0800 15 7751
0800 13 0999
0800 13 0999
Canada
905 206 4663
Chile
800 36 0999
China
010 6564 5959
Colombia
9 800 91 9477
Czech Republic
02 471 7327
Denmark
39 29 4099
Finland
0203 47 288
France
01 43 62 34 34
Germany
0180 52 58 143
(24 PF/min)
(24 PF/min)
UserGuide_QuickRef.book Page 8 Tuesday, May 15, 2001 4:34 PM