HP deskjet 656c User Manual
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• There may be a conflict with your
virus protection program.
• There may be a conflict with another
software program.
• There may be a conflict with a
peripheral device connected to your
printer.
printer.
possible causes...
to solve the problem...
The printer software did not
install correctly.
install correctly.
For Windows 98, Me, and 2000:
1.
1.
Click
Start
>
Programs
>
hp
deskjet 656c series
>
hp deskjet
656c series uninstall
.
2.
Follow the directions that
appear on your computer
screen.
appear on your computer
screen.
• Close any software programs (including virus
protection programs) that are running.
• Disconnect any peripheral devices that use a
parallel printer cable (such as a scanner or tape
backup system).
backup system).
Uninstall your printer software.
Reinstall the printer software. See the quick start
poster.
poster.
If you are still having problems with the software
installation, contact HP Customer Care. See
“contacting hp customer care” on page 6.
installation, contact HP Customer Care. See
“contacting hp customer care” on page 6.
what is the problem?
UserGuide_QuickRef.book Page 12 Tuesday, May 15, 2001 4:34 PM