HP laserjet 3390, 3392 all-in-one Service Manual
Control-panel message
Event-log error message
Description
Recommended action
Comm. error
None
A fax communication error
occurred between the all-in-one
and the sender or receiver.
occurred between the all-in-one
and the sender or receiver.
Allow the all-in-one to retry
sending the fax. Unplug the all-in-
one telephone cord from the wall,
plug in a telephone, and try
making a call. Plug the all-in-one
phone cord into a jack for another
phone line.
sending the fax. Unplug the all-in-
one telephone cord from the wall,
plug in a telephone, and try
making a call. Plug the all-in-one
phone cord into a jack for another
phone line.
Try a different phone cord.
Device error. [
] to cont.
None
The all-in-one experienced an
internal communication error.
internal communication error.
This is a warning message only.
Job output might be affected.
Job output might be affected.
Device is busy. Try again later
None
The all-in-one is currently in use. Wait for the all-in-one to finish the
current job.
Doc feeder jam Clear, Reload
None
A piece of media is jammed in the
ADF tray.
ADF tray.
Open the ADF cover, clear the
jam, close the ADF cover, and
reload the paper into the ADF
tray.
jam, close the ADF cover, and
reload the paper into the ADF
tray.
Document feeder mispick.
Reload
Reload
None
The media in the ADF tray was
not picked up.
not picked up.
Remove the media from the ADF
tray, and then reload it.
tray, and then reload it.
Engine error press
55.4000
The all-in-one experienced an
internal communication error.
internal communication error.
This is a warning message only.
Job output might be affected.
Job output might be affected.
Fax delayed – Send memory
full
full
None
The fax memory is full.
Cancel the fax by pressing
or
or
Cancel
. Resend the fax. You
might need to send the fax in
multiple sections if the error
occurs again.
multiple sections if the error
occurs again.
Fax is busy Canceled send
None
The fax line to which you were
sending a fax was busy. The all-
in-one has canceled sending the
fax.
sending a fax was busy. The all-
in-one has canceled sending the
fax.
Call the recipient to ensure that
the fax machine is on and ready.
the fax machine is on and ready.
Check that you are dialing the
correct fax number.
correct fax number.
Check that the Redial if busy
option is enabled.
option is enabled.
Check for a dial tone on the
phone line by pressing
phone line by pressing
Start Fax
.
Make sure that the phone is
working by disconnecting the all-
in-one, plugging in a telephone to
the phone line, and making a
voice call.
working by disconnecting the all-
in-one, plugging in a telephone to
the phone line, and making a
voice call.
Plug the all-in-one phone cord
into a jack for another phone line,
and then try sending the fax
again.
into a jack for another phone line,
and then try sending the fax
again.
Try a different phone cord.
Fax is busy Redial pending
None
The fax line to which you were
sending a fax was busy. The all-
in-one automatically redials the
busy number.
sending a fax was busy. The all-
in-one automatically redials the
busy number.
Allow the all-in-one to retry
sending the fax.
sending the fax.
Call the recipient to ensure that
the fax machine is on and ready.
the fax machine is on and ready.
Table 6-1
Alerts and warning messages (continued)
208
Chapter 6 Troubleshooting
ENWW