HP omnibook xe3 Service Manual

Page of 117

Summary of Contents of service manual for HP omnibook xe3

  • Page 1: Table 1-12. Functional Structure

  • Page 2: Table 2-5. Removing Notebook Components

    Thank you for purchasing this Factory Service Manual CD/DVD from servicemanuals4u.com. Please check out our eBay auctions for more great...

  • Page 3: Table 3-7. BIOS Setup Menus and Parameters

    Notice In a continuing effort to improve the quality of our products, technical and environmental information in this document is...

  • Page 4: Table 4-3. Part Number Reference

    Contents 1. Product Information ................................................................................................. 1-1 Technology Codes......................................................................................................................... 1-2 Features ......................................................................................................................................... 1-3 Operation ....................................................................................................................................... 1-6 Turning the Notebook On and...

  • Page 5: Table 5-1. XE3 TFT LCD Guidelines

    3. Troubleshooting and Diagnostics ............................................................................. 3-1 Troubleshooting ............................................................................................................................ 3-2 Troubleshooting the Problem ................................................................................................. 3-3 Verifying the Repair............................................................................................................... 3-3 Suggestions...

  • Page 6

    Figures Figure 1-1. Top/Right View................................................................................................................. 1-3 Figure 1-2. Front View......................................................................................................................... 1-4 Figure 1-3. Rear/Left View .................................................................................................................. 1-4 Figure 1-4. Bottom...

  • Page 7

    Tables Table 1-1. OmniBook XE3 Series Models .......................................................................................... 1-1 Table 1-2. Activating Power Modes .................................................................................................... 1-6 Table 1-3. Status Lights...

  • Page 8

    Introduction This manual provides reference information for servicing the HP OmniBook XE3 notebook PC. It is for use by HP-authorized...

  • Page 9

  • Page 10

    The OmniBook XE3 series is HP’s value all-in-one business notebook computer, targeted at small- to medium-sized businesses. It combines...

  • Page 11

    Technology Codes HP does not change the name of a product every time the product’s technology changes. While this helps...

  • Page 12

    Features The following illustrations show the notebook’s main external features. For an exploded view of the notebook, see page 4-2....

  • Page 13

    Figure 1-2. Front View 14. Headphone jack. 17. Multimedia buttons. 15. Status panel mode select button. 18. Latch (to...

  • Page 14

    Figure 1-4. Bottom View 33. Battery. 36. Port replicator (docking) connector. 34. Battery latch. 37. Mini-PCI card cover. 35....

  • Page 15

    Operation This section gives an overview of the notebook’s operation. Turning the Notebook On and Off You can start and...

  • Page 16

    Checking the Notebook’s Status The notebook’s status lights—located above the keyboard—report power and battery status, keyboard status, and drive activity....

  • Page 17

    Table 1-1. Status Lights Indicator Meaning LED next to Power status power button Green: notebook is on. Amber: notebook...

  • Page 18

    Using Fn Hot Keys The combination of the Fn key plus another key creates a hot key—a shortcut key sequence—for...

  • Page 19

    Resetting the Notebook Occasionally, Windows or the notebook may stop responding, so that you cannot turn the notebook off. If...

  • Page 20

    Using the CD-ROM or DVD Player The multimedia buttons on the front of the notebook control the CD-ROM/DVD player, and...

  • Page 21

    Specifications The following tables list the specifications for the notebook and its accessories. These are subject to change: for the...

  • Page 22

    Keyboard and Keyboard: Pointing Device – 87-/88-/90-key touch-type QWERTY keyboard with 101/102 key emulation. – Embedded numeric keypad, 12 function...

  • Page 23

    Mechanical Features Kensington MicroSaver lock slot. Continuously variable-speed fan. Standards PC99, ACPI. Environmental Limits Operating temperature: 0 to 40 °C...

  • Page 24

    System Resources The following tables list the default values for the notebook’s system resources. Use the BIOS Setup utility (see...

  • Page 25

    Table 1-3. System Input/Output Addresses (100-3FF) 170–177 Internal CD-ROM drive (secondary IDE controller) 1F0–1F7 Internal hard disk drive (primary...

  • Page 26

    Table 1-5. XE3 Series Accessories Accessory Description Memory F1456B 32-MB SDRAM PC-100 expansion module F1457B 64-MB SDRAM PC-100 expansion...

  • Page 27

    Internal Design The motherboard PCA is the central component of the notebook’s design, and plays a role in virtually all...

  • Page 28

    Table 1-1. Functional Structure Function Components Used Component Roles Bootup CPU module Main processor. Motherboard Primary system circuitry. Floppy...

  • Page 29

  • Page 30

    This chapter tells you how to remove and replace the notebook’s removable components and assemblies. The items marked by...

  • Page 31

    Disassembly Flowchart The following diagram shows the general “path” you will use in disassembling the notebook to access any particular...

  • Page 32

    Table 2-1. Required Equipment • Small Phillips screwdriver, preferably magnetized. • Small flat-blade screwdriver. • 5mm hexagonal socket screwdriver....

  • Page 33

    Removing the Battery (User-Replaceable) Required Equipment • None. Removal Procedure • Slide the battery’s release latch, then lift the battery...

  • Page 34

    Removing an SDRAM Module (User-Replaceable) The notebook has no SDRAM on its motherboard, but has slots for two SDRAM modules....

  • Page 35

    3. Press outward to release the latches at the sides of the SDRAM module, so the free edge of...

  • Page 36

    Removing the Mini-PCI PCA (User-Replaceable) Certain notebook models include a mini-PCI PCA that contains either a modem or modem/LAN. See...

  • Page 37

    Figure 2-5. Removing the Mini-PCI Card Reassembly Notes • Reattach the cable (modem models only) or cables (modem/LAN models...

  • Page 38

    Removing the Keyboard Cover (with Hinge Covers) (User-Replaceable) Required Equipment • Small Phillips screwdriver. • Small flat-blade screwdriver. Removal Procedure...

  • Page 39

    Figure 2-7. Removing the Keyboard Cover Reassembly Notes • Tuck the display cables into the notch just to the...

  • Page 40

    Removing the Keyboard (User-Replaceable) Required Equipment • Small Phillips screwdriver. • Small flat-head screwdriver. Removal Procedure 1. Unplug the AC...

  • Page 41

    Keyboard ribbon cable Figure 2-9. Disconnecting the Keyboard Cable Reassembly Notes • Lay the keyboard face down on the...

  • Page 42

    Removing the Hard Disk Drive Assembly (User-Replaceable) See Table 4-2 on page 4-5 for a listing of replacement hard disk...

  • Page 43

    5. Remove all four screws from the underside of the hard drive carrier, then slide the drive back and...

  • Page 44

    Recovering and Reinstalling Software You can use the Recovery CD to recover an original build or reinstall the HP custom...

  • Page 45

    Replacing Small Parts (User-Replaceable) The user can replace the following small parts. Table 2-1. Replacing Small Parts (User-Replaceable) Part Replacement...

  • Page 46

    Removing the Display Assembly (HP Authorized Service Providers Only) Required Equipment • Small Phillips screwdriver. Removal Procedure 1. Unplug the...

  • Page 47

    Screws (flanged) M2.5x8 mm (4) Screws, M2.5x4 mm Figure 2-12. Removing the Display Reassembly Notes • While installing the...

  • Page 48

    Installing a New Display Assembly When installing a new display, you must make sure to set the DIP switches on...

  • Page 49

    Removing the Top Case (HP Authorized Service Providers Only) Required Equipment • Small Phillips screwdriver. Removal Procedure 1. Unplug the...

  • Page 50

    8. Release the CD player PCA cable from the motherboard. Touch pad cable Screw, M2.5x8 mm Screws, Speaker M2.5x4...

  • Page 51

    Removing the CD Player PCA (HP Authorized Service Providers Only) Required Equipment • Small Phillips screwdriver. Removal Procedure 1. Unplug...

  • Page 52

    Removing the Hinge Saddle Set (HP Authorized Service Providers Only) Required Equipment • Small Phillips screwdriver. Removal Procedure 1. Unplug...

  • Page 53

    4. Remove the retaining screws from the back of the notebook, just below the display hinges. 5. Remove both...

  • Page 54

    Removing the Video PCA (HP Authorized Service Providers Only) Required Equipment • Small Phillips screwdriver. Removal Procedure 1. Unplug the...

  • Page 55

    4. Remove all three retaining screws from the PCA, and carefully lift it off of the connectors underneath it....

  • Page 56

    Removing the Heatsink Assembly (with Fan) (HP Authorized Service Providers Only) Required Equipment • Small Phillips screwdriver. Removal Procedure 1....

  • Page 57

    Heatsink retaining screws (with springs) (4) Figure 2-20. Removing the Heatsink Assembly Reassembly Notes • Make sure the fan...

  • Page 58

    Removing the CPU Module (HP Authorized Service Providers Only) See Table 4-1 on page 4-3 for a listing of replacement...

  • Page 59

    CPU module CPU module lock mechanism Figure 2-21. Removing the CPU Module Reassembly Notes • Make sure the module...

  • Page 60

    Removing the Floppy Disk Drive (HP Authorized Service Providers Only) Required Equipment • Small Phillips screwdriver. Removal Procedure 1. Unplug...

  • Page 61

    Screws, M2.5x4 mm Figure 2-22. Removing the Floppy Disk Drive Reassembly Notes • Make sure the headphone PCA cable...

  • Page 62

    Removing the CD-ROM/DVD Drive (HP Authorized Service Providers Only) Required Equipment • Small Phillips screwdriver. Removal Procedure 1. Unplug the...

  • Page 63

    Removing the Motherboard or Bottom Case (HP Authorized Service Providers Only) Required Equipment • Small Phillips screwdriver. • 5mm socket...

  • Page 64

    Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: • Battery...

  • Page 65

    Screw, Standoff screws, 5 mm (6) CPU standoff M2.5x5 mm screws, 5 mm (4) Headphone PCA CPU support plate...

  • Page 66

    Reinstalling the Motherboard Reassembly Procedure 1. Install the CPU support plate. 2. Insert the I/O connectors through their openings in...

  • Page 67

    Replacing the Bottom Case Installation Procedure 1. Install a new Microsoft Product ID label. 2. Transfer the old serial number...

  • Page 68

    Figure 2-26. Installing the PCMCIA Doors Installing a New Serial Number Label Download the latest version of the serial...

  • Page 69

    Removing Notebook Components (HP Authorized Service Providers Only) Required Equipment • Small Phillips screwdriver. • Small flat-blade screwdriver. Removal Procedure...

  • Page 70

    Component Removal Procedure Additional Steps Doors, PCMCIA Mini-PCI card (page 2-7). See the figure on page 2-39. Keyboard cover (page...

  • Page 71

    Component Removal Procedure Additional Steps Plate, CPU support Mini-PCI card (page 2-7). Keyboard cover (page 2-9). Keyboard (page 2-11). Hard...

  • Page 72

    This chapter includes troubleshooting and diagnostic information for testing the functionality of the notebook, and for identifying faulty modules:...

  • Page 73

    Troubleshooting The suggestions in this section can help isolate and repair the cause of a problem. To ensure quality repair,...

  • Page 74

    Troubleshooting the Problem Record pertinent information about the notebook: • Model and serial number. • Operating system and version. •...

  • Page 75

    Suggestions for Troubleshooting Table 3-1. Scope of Diagnostic Tools Function DiagTools Power-On Sycard DMI/TopTools BIOS Setup Self-Test PCCtest 450 (if...

  • Page 76

    If you cannot isolate the cause of a problem using the above diagnostic tools, use the suggestions in the...

  • Page 77

    Symptom Call Center: Repair Center: Repair Center: Suggestions Likely Causes Comments Does not boot from Make sure CD-ROM or DVD...

  • Page 78

    Symptom Call Center: Repair Center: Repair Center: Suggestions Likely Causes Comments Battery has short Turn down display Battery. Battery capacity...

  • Page 79

    Symptom Call Center: Repair Center: Repair Center: Suggestions Likely Causes Comments White display. Adjust display brightness. Display assembly. Switchboard PCA....

  • Page 80

    Symptom Call Center: Repair Center: Repair Center: Suggestions Likely Causes Comments Floppy drive General problems. Make sure floppy drive is...

  • Page 81

    Symptom Call Center: Repair Center: Repair Center: Suggestions Likely Causes Comments Touch pad General problems. Slide and hold power button...

  • Page 82

    Symptom Call Center: Repair Center: Repair Center: Suggestions Likely Causes Comments Serial/Parallel/USB General problems. Check connections. Serial device. Use loop-back...

  • Page 83

    Symptom Call Center: Repair Center: Repair Center: Suggestions Likely Causes Comments Modem will not Make sure notebook’s Mini-PCI card. connect...

  • Page 84

    Symptom Call Center: Repair Center: Repair Center: Suggestions Likely Causes Comments Printing Serial or parallel Make sure printer is on....

  • Page 85

    Symptom Call Center: Repair Center: Repair Center: Suggestions Likely Causes Comments PC card Miscellaneous Remove and reinsert PC PC card....

  • Page 86

    Symptom Call Center: Repair Center: Repair Center: Suggestions Likely Causes Comments Notebook pauses or May be normal Windows Heatsink. If...

  • Page 87

    Symptom Call Center: Repair Center: Repair Center: Suggestions Likely Causes Comments Port replicator Docking product I/O Make sure AC power...

  • Page 88

    Diagnostic Tools This section describes the following diagnostic tools you can use for troubleshooting and repairing the notebook: • DiagTools...

  • Page 89

    Running DiagTools 1. Restart the notebook. 2. When the HP logo appears, press F10 to start the diagnostic test. 3....

  • Page 90

    9. When you are finished, press ESC to exit the advanced tests. 10. Press F4 twice (from the advanced...

  • Page 91

    Interpreting the Results • The following table lists test groups, error codes, and suggestions for follow-up actions. Consider these suggestions...

  • Page 92

    Code Suggestions Code Suggestions 0265h Check hard disk connection. Replace the hard Serial Port Tests disk. Replace the motherboard. 0601h...

  • Page 93

    Code Suggestions Code Suggestions 2100h – Replace the display assembly. Replace the 9006h (See USB Port Test below.) 2102h video...

  • Page 94

    Code Suggestions Code Suggestions 9605h Run full HDD test, For a notebook that does not 9606h Run the full HDD...

  • Page 95

    Power-On Self-Test Note If Quiet Boot is enabled in BIOS Setup (the default setting), press ESC during boot to see...

  • Page 96

    The following table lists POST messages and explanations for reported problems. If the system fails after you make changes...

  • Page 97

    Message Description 02F5: DMA Test Failed BIOS test error: Cannot write to extended DMA (Direct Memory Access) registers. 02F6: Software...

  • Page 98

    Sycard PCCtest 450 CardBus Card (Optional) The PCCtest 450 CardBus Card (version 1.05) available from Sycard Technology is the only...

  • Page 99

    Desktop Management Interface (DMI) The Desktop Management Interface (DMI) is basically a set of rules for accessing information about a...

  • Page 100

    Using the DMI Interface For a complete explanation of how to take full advantage of DMI, see the following documentation...

  • Page 101

    BIOS Setup Utility The BIOS Setup utility provides access to basic configuration settings. It is independent of the operating system....

  • Page 102

    System Devices Menu Description Default PS/2 Pointing Devices Enables (Both) or disables (Auto) the internal pointing devices Auto when an...

  • Page 103

    Power Menu Description Default Intel SpeedStep Sets CPU high-/low-speed mode: Auto Technology – Auto: boot at high speed on AC,...

  • Page 104

    This chapter contains an exploded view of the XE3 and the following lists of parts: • Replaceable parts (page...

  • Page 105

    Figure 4-1. Exploded View 4-2 Replaceable Parts HP OmniBook XE3

  • Page 106

    Table 4-1. Replaceable Parts Description Part Number Exchange User- Part Number Repl. 1 Battery, LiIon (9 cell) F2111-60901 Yes...

  • Page 107

    Description Part Number Exchange User- Part Number Repl. Kit, covers F2111-60943 No 12 Cover, SDRAM (see above kit) No...

  • Page 108

    Table 4-2. Accessory Replaceable Parts Description Part Number Exchange User Part Number Repl. AC adapter (60-watt) (F1454A) 0950-3634 Yes...

  • Page 109

    Table 4-3. Part Number Reference Part Exchange Description User Number Part Number Repl. 0950-3634 Adapter, AC (60 watt) Yes...

  • Page 110

    Part Exchange Description User Number Part Number Repl. F2111-60928 Keyboard, Czech No F2111-60929 Keyboard, Greek No F2111-60930 Keyboard, Belgian No...

  • Page 111

    Part Exchange Description User Number Part Number Repl. F2113-60906 Recovery CD, International English W98 No F2113-60907 Recovery CD, Swedish/English W98...

  • Page 112

    This chapter includes the following reference information: • Password removal policy. • Display quality statement. Password Removal Policy If...

  • Page 113

    Hewlett-Packard Display Quality Statement TFT display manufacturing is a highly precise but imperfect technology, and manufacturers cannot produce large displays...

  • Page 114

    Table 5-1. XE3 TFT LCD Guidelines (12.1-in SVGA, 13.3/14.1/15.0-in XGA) Type of Imperfection Imperfections Not Allowed Electrical Imperfections: •...

  • Page 115

    Service Notes Service notes containing important repair information for the notebook will be issued periodically as needed. These notes are...

  • Page 116

  • Page 117

    1. Product Information 2. Removal and Replacement 3. Troubleshooting and Diagnostics 4. Replaceable Parts 5. Reference Information 3DUW1XPEHU 3...

downloadlike
ArtboardArtboardArtboard
Report Bug