HP omnibook xe3 Service Manual
3-6
Troubleshooting and Diagnostics
HP OmniBook XE3
Symptom
Call Center:
Suggestions
Suggestions
Repair Center:
Likely Causes
Likely Causes
Repair Center:
Comments
Comments
Does not boot from
CD-ROM or DVD in
CD-ROM/DVD
drive.
CD-ROM or DVD in
CD-ROM/DVD
drive.
Make sure CD-ROM or DVD
is bootable.
Use BIOS Setup to check
boot order and make sure
CD-ROM/DVD Drive is
enabled as first boot device.
Restart notebook.
Test DVD drive with
DiagTools diagnostics.
is bootable.
Use BIOS Setup to check
boot order and make sure
CD-ROM/DVD Drive is
enabled as first boot device.
Restart notebook.
Test DVD drive with
DiagTools diagnostics.
CD-ROM/DVD drive
module.
Motherboard.
Error message such
as “Invalid system
disk” or “Auto IDE
error”.
as “Invalid system
disk” or “Auto IDE
error”.
Check for disk in floppy drive.
Check boot order in BIOS
Setup.
Remove and reinstall hard
drive.
Check boot order in BIOS
Setup.
Remove and reinstall hard
drive.
Hard drive contacts.
Hard drive.
Hard drive.
If notebook boots from floppy
drive, check for corrupt files
on hard drive, reload hard
drive, replace hard drive.
drive, check for corrupt files
on hard drive, reload hard
drive, replace hard drive.
Sluggish startup or
shutdown.
shutdown.
Run ScanDisk and Disk
Defragmenter to check and
optimize hard drive.
Delete temporary and
unneeded files.
Defragmenter to check and
optimize hard drive.
Delete temporary and
unneeded files.
Use suggestions shown at
left.
left.
Password forgotten.
Verify proper ownership, then
follow removal procedure
with owner and record
appropriate data. See
page 5-1.
follow removal procedure
with owner and record
appropriate data. See
page 5-1.
User must call Technical
Support and provide proof of
ownership. Password
removal is restricted to
certain sites. See page 5-1.
Support and provide proof of
ownership. Password
removal is restricted to
certain sites. See page 5-1.
Power/Battery
No power.
Make sure charged battery is
installed or AC adapter
connected.
Try another battery or AC
adapter if available.
installed or AC adapter
connected.
Try another battery or AC
adapter if available.
AC adapter.
Battery.
Motherboard.
Battery.
Motherboard.
Does not run on
battery; empty
battery indication.
battery; empty
battery indication.
Check battery and contacts.
Try another battery if
available.
Try another battery if
available.
Battery or contacts.
Motherboard.
Motherboard.
Notebook beeps.
Notebook beeps for 15
seconds when battery is low.
Connect AC adapter or
replace battery.
seconds when battery is low.
Connect AC adapter or
replace battery.
Battery.
Notebook turns off
immediately after
turning on.
immediately after
turning on.
Battery is probably extremely
low. Connect AC adapter or
replace battery.
low. Connect AC adapter or
replace battery.
Battery.
Battery does not
charge.
charge.
Make sure AC adapter is
connected properly and
battery installed properly.
Check battery contacts. If
available, try another battery
and AC adapter.
Move notebook away from
any nearby heat source.
Unplug AC adapter and allow
battery to cool down. Check
for blocked air vents.
connected properly and
battery installed properly.
Check battery contacts. If
available, try another battery
and AC adapter.
Move notebook away from
any nearby heat source.
Unplug AC adapter and allow
battery to cool down. Check
for blocked air vents.
Battery or contacts.
AC adapter.
Motherboard.
Heatsink assembly.
AC adapter.
Motherboard.
Heatsink assembly.
Check battery and AC
adapter.
Check heatsink assembly.
adapter.
Check heatsink assembly.
AC adapter does
not power
notebook.
not power
notebook.
Try another AC adapter, if
available.
available.
AC adapter.
Motherboard.
Motherboard.
AC adapter cannot be
repaired, and must be
replaced.
repaired, and must be
replaced.