HP omnibook xe3 Service Manual

3-12

Troubleshooting and Diagnostics

HP OmniBook XE3

Modem will not
connect at any
speed.

Make sure notebook’s
modem is properly connected
to wall telephone jack.
Make sure telephone line is
not already in use.
Verify settings in Modems in
Control Panel (Windows 98)
or Phone And Modem
Options (Windows 2000).
Make sure parity, speed,
word length, and stop bits
match on sending and
receiving modems.
Restart notebook.
Run Windows modem
diagnostics or Windows Help
Modem Troubleshooter.
Open hardware Device
Manager. If modem is
disabled, try to enable it. If it
has a conflict, try disabling
another device.
Use an analog telephone line
(2, 3, or 4 wires), not a PBX
or digital line. In a hotel, ask
for a data line.
Try disabling error correction
and data compression.

Mini-PCI card.
Motherboard.

General problems.

If serial or PC card modem is
not working, disable internal
modem:
- Windows 98: Device
Manager tab of System in
Control Panel.
– Windows 2000: Modems
tab of Phone And Modem
Options in Control Panel.
Download latest modem
driver from technical support
area of HP Notebook web
site (see page vii).

Mini-PCI card.
Motherboard.

Buttons not working
properly.

Make sure correct
applications are associated
with buttons in One-Touch
tab of Keyboard in Control
Panels.

Keyboard cover.
Switchboard PCA.
Motherboard.

On-screen display
does not appear
when button is
pressed.

Make sure Onscreen Display
is enabled in One-Touch tab
of Keyboard in Control
Panels.