HP omnibook xt1000 Service Manual

HP Pavilion zt1100/xz100 Omnibook xt1000 

Troubleshooting and Diagnostics 

3-11 

Files are corrupted. 

Run virus scan program. 
Check disk using Tools tab in 
disk’s Properties sheet. 
Back up files if possible, then 
use Recovery CDs to 
reformat hard disk and 
reinstall factory software. 

 

Use suggestions shown at 
left. 

Disk capacity is 
less than normal. 

Check disk using Tools tab in 
disk’s Properties sheet. 
Check partitions using 
Control Panel, Administrative 
Tools, Computer 
Management under Storage. 
Use Recovery CDs to 
reformat hard disk and 
reinstall factory software. 

Hard drive. 

Use suggestions shown at 
left. 

Disk’s reported 
capacity is less 
than actual size  

Hard disk allocates space to 
diagnostic software. This 
space is unavailable for other 
uses, and not included hard 
disk capacity reported by 
Windows. 

 

 

 

 

 

Particular CD or 
DVD not playing 
properly. 

Check disk for proper 
insertion, dirt, or damage. 
Clean with soft cloth or 
replace as needed. 
If CD was created on CD-RW 
drive, try using HP certified 
media. Read and write 
quality may vary for other 
media. 

 

 

Cannot read any 
CD or DVD. 

Restart the notebook. 
Make sure the CD/DVD drive 
is inserted properly. 

CD/DVD drive. 

 

DVD movie stops 
playing. 

DVD may be double-sided. 
Movie may be paused. Press 
Play button. 

 

 

Region Code error. 

DVDs contain embedded 
regional codes that prevent 
them from playing outside 
the region in which they are 
sold. This error occurs when 
trying to play DVD intended 
for different region. 
Important: most DVD drives 
allow region code to be 
changed only a limited 
number of times (usually no 
more than four). When this 
limit is reached, the last 
change is hard-coded on the 
DVD drive, and is permanent. 
Refer to the DVD player 
software help for details. 

 

 
 
 
 
 
 
 
HP warranty does not cover 
expense of correcting this 
situation.