HP pavilion ze5000 Service Manual

Troubleshooting and Maintenance
Troubleshooting Your Notebook

Reference Guide

• Restart the system. Remove the disc from the drive, then select Start > Turn Off

Computer > Restart.

• If you created the CD on a CD/DVD RW combo drive, try using a different

media brand. Read and write quality may vary by media.

If a DVD movie doesn’t fill the screen

Each side of a double-sided DVD has a different format (standard or widescreen). In
widescreen format, black bands appear at the top and bottom of the screen. To view
the standard format, flip the disc over and play the other side.

If a DVD doesn’t play with two displays

If you are using the Extended Desktop (dual displays), move the player window to
the display selected as primary. If you’re not using Extended Desktop and both
displays are active, press the TV Now! One-Touch button at the top of the keyboard
to switch to one display.

If the notebook can’t find Wordpad.exe after inserting a CD

The system is trying to open a .doc file in WordPad, but cannot find the
Wordpad.exe program file. Type C:\Program Files\Accessories in the
error message box.

Display problems

If the notebook is on, but the screen is blank

• Move the mouse or tap the TouchPad. This will wake the display if it is off.
• If the notebook is cold, allow it to warm up.

If the screen is difficult to read

• Try setting the display resolution to its default setting of 1024 × 768 or higher,

depending on your model: select Start > Control Panel > Appearance and
Themes > Display.

• Try adjusting the size of the desktop icons and labels.