HP pavilion n6000 Service Manual
Reference
Guide
7
Configuring and Expanding Your Computer............................................................... 77
Using the BIOS Setup Utility ...................................................................................... 78
To run the BIOS Setup utility ................................................................................ 78
Using TopTools ........................................................................................................... 84
To set up TopTools ................................................................................................ 84
Installing a RAM Expansion Module .......................................................................... 85
To install a RAM expansion module ..................................................................... 85
To remove a RAM expansion module ................................................................... 86
Replacing a Hard Disk Drive....................................................................................... 88
To replace the hard disk drive................................................................................ 88
To replace the hard disk drive holder .................................................................... 88
To prepare a new hard disk drive........................................................................... 89
Troubleshooting Your Computer .................................................................................. 91
Troubleshooting Techniques........................................................................................ 92
Audio Problems...................................................................................................... 92
CD-ROM and DVD Problems ............................................................................... 93
Display Problems ................................................................................................... 94
Docking Problems.................................................................................................. 95
Hard Disk Drive Problems..................................................................................... 96
Heat Problems ........................................................................................................ 97
Infrared Problems................................................................................................... 97
Keyboard and Pointing Device Problems .............................................................. 98
Memory Problems................................................................................................ 100
Modem Problems ................................................................................................. 100
Network Problems................................................................................................ 103
PC Card (PCMCIA) Problems............................................................................. 104
Performance Problems ......................................................................................... 105
Power and Battery Problems................................................................................ 106
Printing Problems................................................................................................. 108
Serial, Parallel, and USB Problems ..................................................................... 109
Startup Problems .................................................................................................. 111
Testing the Hardware................................................................................................. 113
To run the DiagTools diagnostic test ................................................................... 113
Recovering and Reinstalling Software ...................................................................... 115
To recover the factory installation of your hard disk........................................... 115
To replace a damaged Recovery CD ................................................................... 116
To update the computer BIOS ............................................................................. 116
Support and Service ...................................................................................................... 117
Getting Assistance for Your Computer ..................................................................... 118
To get help from the web ..................................................................................... 118
To contact the HP Customer Care Center............................................................ 119
To receive repair service ...................................................................................... 120
To prepare your computer for shipment .............................................................. 121
Hewlett-Packard Limited Warranty Statement.......................................................... 122