HP pavilion ze1000 Service Manual
24
Troubleshooting and Diagnostics
ze1000 Series Troubleshooting and Self-Repair Guide
Startup Problems
If the notebook doesn’t respond when you turn it on
•
Don’t use the touch pad while the notebook is starting up or resuming from standby or
hibernation.
hibernation.
•
Connect the AC adapter.
•
Reset the notebook by using a pin or straightened paper clip to press the system-off switch on the
bottom of the notebook. Then press the power button to turn the notebook on.
bottom of the notebook. Then press the power button to turn the notebook on.
•
If the notebook still doesn’t respond, remove the battery and AC adapter, and remove any PC
card. Then reset the notebook using the system-off switch on the bottom of the notebook, replace
the battery and connect the AC adapter, and turn on the notebook by pressing the power button.
card. Then reset the notebook using the system-off switch on the bottom of the notebook, replace
the battery and connect the AC adapter, and turn on the notebook by pressing the power button.
If the notebook won’t boot from battery power
•
Make sure the battery is properly inserted and fully charged. Check the battery’s charge by
clicking the power icon in the taskbar, or using Power Options in Control Panel.
clicking the power icon in the taskbar, or using Power Options in Control Panel.
•
If available, try another battery.
If the notebook won’t boot from the floppy disk drive
•
Make sure the floppy disk is bootable.
•
Make sure the floppy disk drive is selected as the boot device—see “Changing the Boot Device”
on page 9.
on page 9.
Standby and Resume Problems
If the notebook takes a long time to resume after being on standby
•
The notebook can take a minute or longer to resume if a network card is installed. A blinking
cursor appears on the display while the system is loading and checking hardware and network
connections. As soon as the hardware is reinitialized, the Windows desktop appears.
cursor appears on the display while the system is loading and checking hardware and network
connections. As soon as the hardware is reinitialized, the Windows desktop appears.
If you have general problems resuming from standby or hibernation
•
Close all applications before going on standby or into hibernation.
•
If the problems appeared after you installed new software (including drivers, such as printer
drivers), uninstall the software. Contact the software application or device vendor for additional
support.
drivers), uninstall the software. Contact the software application or device vendor for additional
support.