HP pavilion ze1200_xf300 Service Manual

ze1000 Series Troubleshooting and Self-Repair Guide 

Troubleshooting and Diagnostics 

13 

This section contains solutions to several types of problems you may encounter when using the 
notebook. Try the solutions one at a time, in the order in which they are presented. 

You can also find technical tips and software updates for the notebook at the HP Business Support 
Web site (www.hp.com/go/bizsupport). 

•  Press Fn+Page Up several times. 
•  Click the speaker icon in the taskbar (if present), and make sure Mute is not checked and the 

Volume slider is not set to the bottom. 

•  Double-click the speaker icon in the taskbar and make sure the audio source is not muted. If the 

source is not displayed, click Options, Properties, and select the source from the volume control 
list. 

•  Make sure the microphone is securely connected to the microphone jack. 
•  Check the software controls for recording sound: click Start, All Programs, Accessories, 

Multimedia (or Entertainment), Sound Recorder. 

•  Double-click the speaker symbol in the taskbar. Then click Options, Properties, and make sure the 

microphone is enabled in the recording controls. 

•  Test the audio with the e-DiagTools diagnostics— see “Using the e-DiagTools Diagnostic Tests” 

on page 29. 

•  Download the latest audio driver from the technical support area of the HP notebook Web site 

(www.hp.com/notebooks). 

•  Double-click the speaker symbol in the taskbar, and try reducing the master volume.