Canon imageclass d1170 multifunction printer 3478b018aa User Manual

Troubleshooting 

Error Codes (D1180/D1170/D1150)

The paper has run out or the paper cassette is 
not set properly.

Load the paper or reset the paper cassette 
properly.

You could not send because the recipient’s 
machine is out of paper.

Contact the recipient and ask them to load the 
paper.

There is no reply when you redial. You could not 
send, because your fax signal was not returned 
as the recipient’s line was engaged.

Check that the recipient’s line is not engaged 
and try again from the beginning.

The memory is full.

Print, send, or delete any documents stored in 
memory.

The memory for image data is full when sending 
color documents.

Wait a few moments, and then try sending 
again after other send jobs are complete.
Erase documents stored in memory. If the 
machine still does not operate normally, turn 
the main power OFF, and then back ON.

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The send operation was interrupted because 
the size of the image data is larger than that 
specified in <MAX TX DATA SIZE> in <E-
MAIL SETTINGS> in <COMMUNICATIONS> in 
<SYSTEM SETTINGS>.

Change the setting for <MAX TX 
DATA SIZE> in <E-MAIL SETTINGS> 
in <COMMUNICATIONS> in <SYSTEM 
SETTINGS>.
Select a lower resolution.

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The server is not functioning. The network is 
down (the server is unable to connect to the 
network or was disconnected).

Check the recipient’s address.
Check that the network is up.

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The SMTP server name for e-mail is not 
correct.

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Check the SMTP server name in <SMTP 
SERVER> in <E-MAIL/I-FAX> in <NETWORK 
SETTINGS> in <SYSTEM SETTINGS> matches 
the SMTP server address you checked in 
“Checking Your E-mail Account,” in the e-
Manual.

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The domain name or e-mail address may not 
be set.

–

Check that domain name in <DOMAIN 
NAME> in <HOST/DOMAIN NAME> in <DNS 
SETTINGS> in <IPv4 SETTINGS> in <TCP/IP 
SETTINGS> in <NETWORK SETTINGS> in 
<SYSTEM SETTINGS> is set correctly.
Check that e-mail address in <E-MAIL 
ADDRESS>  in <E-MAIL/I-FAX> in <NETWORK 
SETTINGS> in <SYSTEM SETTINGS> is set 
correctly.

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The mail server is not functioning.

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Ask the network administrator to check that 
the mail server is operating properly.

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The network is down.

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Ask the network administrator to check that 
the network is operating properly.

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While e-mail messages were being sent in 
color, some error occurred.

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Try sending several times. If the error persists, 
ask the network administrator to check that 
the network is operating properly.

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