Canon i 350 User Manual

Troubleshooting

This section provides troubleshooting tips for the most common printing problems.
Troubleshooting usually falls into one of the following categories.

• "Cannot Install the Printer Driver

Cannot Install the Printer Driver

Cannot Install the Printer Driver"

""" on page 42

• "Print Quality is Poor or Contains Errors

Print Quality is Poor or Contains Errors

Print Quality is Poor or Contains Errors"

""" on page 43

• "Troubleshooting Printer Hardware

Troubleshooting Printer Hardware

Troubleshooting Printer Hardware"

""" on page 44

• "Paper Does Not Feed Properly

Paper Does Not Feed Properly

Paper Does Not Feed Properly"

""" on page 45

• "Handling Error Messages

Handling Error Messages

Handling Error Messages"

""" on page 46

• "An Error Message Appears on the Screen

An Error Message Appears on the Screen

An Error Message Appears on the Screen"

""" on page 47

Refer to the User's Guide for additional information on topics not covered in this section.

Note

If you encounter any problem during installation or operation of your
printer, quickly scan all topics to find a solution. If the problem persists,
contact the Customer Care Center at (757) 413-2848. See "Canon offers

Canon offers

a full range of customer technical support options

a full range of customer technical support options" on page 59. A TDD
service (telephone device for the deaf) is also available at (866) 251-
3752.

When an Error Occurs
The BJ Status Monitor opens and displays a message. Take the
appropriate action described in the message.
The message may vary depending on your operating system.

z When using Windows Me or Windows 98, click the Guide

Guide

Guide tab and

follow the on-screen instructions.