Canon pixma mp180 User Manual

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Chapter 11
Appendix
InstantExchange Service **
A Canon Customer Care Center or ASF technician will attempt to diagnose the nature of the problem 
and, if possible, correct it over the telephone. If the problem cannot be corrected over the telephone, 
and you elect the InstantExchange option, a reference number will be issued to you. You will be 
asked for the Product serial number and other information pertaining to your defective Product and 
for a ship-to location for the replacement Product (must include street address).
The Canon USA repair facility will ship out the replacement Product, via 2nd day Air freight service, 
prepaid by Canon USA. After receipt of the replacement Product (with instructions and a prepaid 
waybill), follow the enclosed instructions on how to ship the defective Product to the Canon USA 
repair facility. The defective Product must be returned in the shipping carton in which the 
replacement Product was packed and include the reference number, A COPY OF YOUR DATED 
PROOF OF PURCHASE (BILL OF SALE), and a complete explanation of the problem. DO NOT 
INCLUDE ANY OTHER ITEMS WITH THE DEFECTIVE PRODUCT IN THE RETURN SHIPPING 
CARTON, AND BE SURE TO RETAIN YOUR PRINTHEAD AND INK CARTRIDGE(S) AND 
TANK(S).
InstantExchange Service expedites, usually by the second business day, the exchange of a 
defective Product with a replacement Product, which will normally be shipped the same day if your 
request for this service is by 3 p.m. E.T. Monday through Friday, except holidays (three (3) business 
day InstantExchange Service for Alaska and Hawaii). Canon USA does not guarantee expedited 
shipping service in the event of the occurrence of factors beyond its reasonable control. 
The replacement Product you receive may be a refurbished or reconditioned unit and will be covered 
for the balance of the period remaining on your original limited warranty. NOTE THAT BY USING 
THIS SERVICE YOU WILL KEEP THE REPLACEMENT PRODUCT THAT IS SENT TO YOU. 
CANON USA WILL RETAIN THE DEFECTIVE PRODUCT THAT YOU ORIGINALLY PURCHASED, 
WHICH SHALL BECOME THE PROPERTY OF CANON USA. InstantExchange warranty program 
service is available only during the express limited-warranty period for your Product and only in the 
continental United States, Alaska and Hawaii during such period.
This limited warranty gives you specific legal rights, and you may also have other rights, which vary 
from state to state. 
*  Support program specifics are subject to change without notice.
** InstantExchange warranty service is subject to the availability of refurbished or new replacement 
units.
Canon U.S.A., Inc.
One Canon Plaza
Lake Success, NY 11042
USA
Canon is a registered trademark of Canon Inc.
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