Samsung OfficeServ 7100 User Manual

4.53

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UCD GROUP 529 : SALES

FROM: SUN 02 Feb 00:00
TO  : SUN 02 Feb 02:54

CALL STATISTICS
===============
AVERAGE RING TIME(TIME TO ANSWER)......00:40
NUMBER OF TIMES ALL AGENTS BUSY........00002
AVERAGE TIME IN QUEUE..................00:51
TOTAL CALLS RECEIVED...................00011
LONGEST QUEUE TIME(TODAY)..............02:14
TOTAL CALLS ABANDONED..................00004

AGENT STATISTICS
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MEMBER  AGENT  NAME         CALLS       AVERAGE    RING

ANSWERED   CALL TIME   TIME

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01      210    JOHN         0002       01:55      00:05
02      211    SAM          0001       02:18      00:06
03      208    MIKE         0003       01:22      00:04
04      207    PETER        0001       03:16      00:05
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UCD GROUP 515 : SUPPORT

FROM: MON 03 Jan 08:30
TO  : SUN 02 Jan 02:54

CALL STATISTICS
===============
AVERAGE RING TIME(TIME TO ANSWER)......00:07
NUMBER OF TIMES ALL AGENTS BUSY........00005
AVERAGE TIME IN QUEUE..................01:06
TOTAL CALLS RECEIVED...................00023
LONGEST QUEUE TIME(TODAY)..............01:02
TOTAL CALLS ABANDONED..................00001

AGENT STATISTICS
================
MEMBER  AGENT  NAME         CALLS        AVERAGE   RING

ANSWERED   CALL TIME   TIME

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01      223    FRED         0012       02:33      00:08
02      213    JANE         0010       01:04      00:04