Sony 4-153-621-13(1) User Manual

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PRS-600.GB.4-153-621-11(1)
158
Troubleshooting
Connection to the computer
Symptom
Cause or corrective action
The Reader cannot 
be operated during 
USB connection.
 Disconnect the USB cord from the 
Reader, and reset it, then reconnect 
the USB cord.
 The Reader is locked.
The Reader cannot 
be recognized.
 The Reader is turned off or the USB 
cable is not connected properly.  
Verify the above and try again.
 A USB hub or USB extension cable 
is used for the connection. 
Connection via an extension cable or 
USB hub is not guaranteed. Connect 
the USB cable directly to the 
computer.
 Verify that 
 (indicating connection 
via USB) is displayed at the top of the 
Reader’s screen. If the Reader still 
cannot be recognized, disconnect the 
USB cable from the Reader, then 
reconnect it after a while.
 If “Device Lock” of the Reader is set 
to “On,” set it to “Off.” If the Reader is 
locked, it will not be recognized by 
your computer.
 While the Reader is connected to a 
computer, do not turn on, restart, 
wake up from sleep mode, or shut 
down the computer. These 
operations may render the Reader 
unrecognizable by the computer. 
Disconnect the Reader from the 
computer before performing these 
operations.
Continued