Sony CMR-PC4 USB User Manual

21

The computer does not
recognise my camera.

Please use the following checklist for troubleshooting before consulting your dealer.
Should any problem persist, please consult your nearest Sony dealer.

• The USB cable is not connected correctly.

t After closing any running software, connect the cable

correctly.

• Driver was not installed correctly.

t Once uninstall the driver, reboot the computer and then

If this fails, perform the following steps.

1 Connect your camera to the computer.

If the “Add New Hardware Wizard” appears, click [Cancel].

2 With your camera connected, click the [Start] button in the task

bar, point to [Setting], and then click [Control Panel].

The “Control Panel” appears.

3 Double-click [System].

“System Properties” appears.

4 Click the [Device Manager] tab to display the device list.

5 If any of the following items is displayed among the following

devices, delete the item.

-

[USB Audio Device] in [Sound, video and game controllers]

-

[Unknown device] or [Composite USB Device] in [Other
devices]

-

[USB compatible device] in [Universal serial bus controller]

6 Disconnect your camera from the computer, and then restart the

computer.

7 Install the driver from the install disc, and then connect your

camera.

• OS used is not Windows98, Windows 98 SE, Windows 2000

Professional, Windows Millennium Edition, Windows XP
Professional or Windows XP Home Edition.

t Use the corresponding OS.

• USB root hub is not recognised.

t Correctly install the corresponding OS.

• USB can no longer be used.

t Confirm the computer’s system properties.