Sony PCGA-DDRW2 User Manual

43

 

GB

If a problem occurs during operation of the unit, refer to the information
provided in this section and in your Sony computer documentation. If the
problem persists, consult your nearest Sony dealer. For contact information,
see “Getting Help” on page 40. Also refer to the manuals provided with
your computer.

Tray does not open
when the eject button
on the unit is pressed.

Tray does not open
when the eject button
in a software
application is clicked.

Tray is not locked.

Tray locks and then
opens again.

c If the drive is connected with the peripheral cable, make

sure that the cable is connected correctly to the connector
on the notebook and that the notebook is turned on.

c If the drive is connected with an i.LINK cable, make sure

that the AC adapter and i.LINK cable are connected
correctly, and that the computer is turned on.

c In some cases, the tray does not open when the eject

button is pressed. For information on how to remove the
disc, see “Removing a disc” on page 26.

c The software may be inhibiting disc access. For

information on how to remove the disc, see “Removing a
disc” on page 26.

c Push tray in fully.

c Make sure that the disc is inserted with the label side

facing up.

c The disc or lens may be dirty. Clean as described on page

40.

c The disc may be damaged. To confirm that the drive is not

malfunctioning, insert another disc.

c There may be condensation in the drive or on the disc.

Remove the disc and allow the unit to stand for
approximately one hour.