Sony DRC-SR100E User Manual

Refer also to “Camera Operating Guide”.

The computer does not recognize your camcorder.

• Install the supplied software “ImageMixer for HDD Camcorder” (p.6).
• Remove the cable from the computer and camcorder, then connect it again firmly.
• Remove USB device other than the keyboard, the mouse, and the camcorder from the computer.
• Remove the cable from the computer and camcorder, restart the computer, then connect them

again correctly.

• Check that [DVD BURN] or [

HDD] appears on the LCD screen of the camcorder. If not,

remove the USB cable from the camcorder and the computer, then repeat the operation.

An error message appears when you place the supplied CD-ROM in your
computer.

• Set the computer display as follows:

– 1024

× 768 dots or more, High Color (16 bits, 65 000 colors) or more.

You cannot use the supplied software on a Macintosh computer.

• The supplied software “ImageMixer for HDD Camcorder” is not compatible with a Macintosh

computer.

[Cannot start Easy Handycam.] or [Cannot cancel Easy Handycam.] appears on
the screen of your camcorder.

• You cannot start or cancel the Easy Handycam operation while the USB cable is connected.

Remove the USB cable from your camcorder first (p.11). Then touch [END] on the LCD screen
of your camcorder.

You cannot view images recorded on your camcorder through your computer.

• Remove the cable from the computer and camcorder, then connect it again firmly.
• Remove the USB device other than the keyboard, mouse, and camcorder from the computer.
• Touch [

HDD], when [USB SELECT] appears on the camcorder.

You cannot copy image data from your camcorder to a computer.

• Set [USB SPEED] to [FULL SPEED] in setup item (see “Camera Operating Guide”).

Troubleshooting