Sony dru-830a User Manual

Page of 36
34
Support Overview
If you have problems with the drive, or are 
unsure of a procedure or some other details, 
please contact your Sony customer support 
center.
You can find the following information on 
this Web site. The information is 
periodically updated, so we recommend that 
you visit regularly.
• Information about the drive
• Information about the software supplied 
with the drive
• Latest firmware
• Frequently asked questions
• Troubleshooting guide
• Certified compatible computers
• Certified compatible discs
• Operating instructions
• Et cetera
Accessing the user support Web 
site
Insert the supplied software disc into the 
drive, and in the [Menu Selection] screen, 
click [User Support Web Page]. You can 
also directly type the user support Web site 
address (see Product and Support 
Information for details) in the address box of 
your Web browser.
Some problems encountered when using the 
drive can be solved simply by updating the 
drive firmware. Firmware updates are 
available on the user support Web site. 
Access the site, make sure that there is an 
update for your firmware, and follow the 
instructions on the screen to proceed with 
download and installation.
Sony Global Sites Information
(As of January, 2007)
Product purchased in the USA:*
http://sony.storagesupport.com/
Product purchased in Canada:
http://www.sony.ca/
Product purchased in Australia or New 
Zealand:
http://www.sony.com.au/
Product purchased in Europe:*
http://www.sonyisstorage.com/
Product purchased in Hong Kong:*
http://www.sony.com.hk/Electronics/cp
Product purchased in China:*
http://www.sony.com.cn/ed/cp
Product purchased in Singapore:
http://www.sony-asia.com/storage/
Product purchased in Taiwan:*
http://www.sony.com.tw/ds/
Product purchased in Korea:*
http://www.sony.co.kr/cp
Product purchased in Brazil:
http://www.sony.com.br/eletronicos
Product purchased in the Middle East:
http://www.sony-mea.com/
* Local Web sites for computer peripheral 
products
About the Bundled Software
Detailed information about the supplied 
software is available on the Web sites of the 
software manufacturer.
http://www.nero.com
User Support Web Site
Update the Drive Firmware
Product and Support 
Information